Quality Assurance Manager | Auckland

Our Why

Datacom works with organisations and communities across Australia and New Zealand to make a difference in people's lives and help them to use the power of tech to innovate and grow.

Description

Datacom's modern, cloud-based ERP suite purpose-built for local government in Australia and New Zealand is called DataScribe.

We are seeking a Product Quality Assurance Manager to own quality for DataScribe – leading automation QAs, scaling automation, and making release-readiness decisions that reduce customer defects and accelerate safe go-lives.

About The Team

You'll join a team with a strong internal AI tooling and experimentation culture : we provide purpose-built AI agents, LLM-assisted engineering tools and governed pipelines that accelerate test design, test-data generation and release validation.

The role will leverage those capabilities to drive smarter, measurable QA outcomes while owning the governance and reliability of any AI-driven testing processes.

Key Responsibilities

Lead, mentor and grow a team of Automation QAs and QA engineers; hire, coach and develop career paths.

Develop, implement and execute quality assurance processes and procedures.

Ensure adherence to ISO standards, methodologies and best practices.

Drive outcome-based quality metrics (e.g. customer defect trend, escaped defects per release, automation coverage vs defect reduction, cycle time to test, mean time to detect / fix).

Work with Datacom's internal AI tooling and governed LLM pipelines – experience integrating AI agents into CI / CD and test orchestration is highly valued.

Make release-readiness decisions in partnership with Product, Engineering and Support – evaluate risk and sign off on cutover to live.

Coordinate QA effort across features and modules to meet release schedules.

Provide leadership and technical guidance within established company policies.

Promote and uphold health and safety standards in line with company policy.

What You'll Bring

A minimum of 7 years' experience in a similar QA role within a corporate or IT environment.

Proven experience building and scaling test automation frameworks, integrating with CI / CD pipelines.

Strong grasp of outcome-driven QA : able to define KPIs, link automation investment to reduced customer defects, and present data-driven trade-offs.

Strong understanding of ISO practices and quality assurance frameworks.

Demonstrated success in managing systems for quality and service assurance.

Excellent people leadership : mentoring senior testers, career development and hiring.

Strong analytical, consultative and planning capabilities.

Ability to engage with technical and non-technical stakeholders across all levels.

Why Join Us

Datacom is one of Australia and New Zealand's largest suppliers of Information Technology professional services.

We blend a dynamic, agile, small-business feel with the scale of a global organisation, giving you opportunities to grow, innovate and make an impact.

You'll benefit from social events, remote working options, flexi-hours, professional development courses and a collegial, flat-structured environment.

We pride ourselves on inclusivity and aim to create an environment that is fun, supportive and welcoming to everyone.

Job Details

Seniority level : Mid-Senior level

Employment type : Full-time

Job function : Quality Assurance

Location : Auckland, New Zealand

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