Business Development Manager

Rydges Latimer Christchurch - Business Development Manager

Posted Tuesday 15 April

• at 2 : 00 pm | Expired Friday 9 May
• at 1 : 59 pm

Rydges Hotels & Resorts

is part of EVT, and being a part of EVT means believing in changing the game.

Why?

Because no one wants ordinary.

If you're seeking to be part of the kind of wow-factor moments you can help shape, then you've come to the right place.

About EVT :

As market-leading experience creators, we bring to life some of the best-known brands and properties in entertainment, ventures, and travel.

Our portfolio includes over 140 entertainment experiences like Event Cinemas and Moonlight Cinemas, 150 award-winning restaurants and bars, and 80+ hotels, including QT, Rydges, Atura, LyLo, Independent Collection by EVT and Thredbo.

Our ventures include a ~$2.3B property portfolio and hotel management, just to name a few.

About Rydges Hotels & Resorts :

Proudly Australian & New Zealand owned, Rydges Hotels & Resorts provides a diverse range of elevated city, suburban, and resort-style hotels.

From classic charm to sophisticated style, our properties have every detail considered to deliver a refreshingly local experience with exceptional comforts catering to all guests.

Join our team of local heroes dedicated to enhancing every guest's stay.

About the Role

To actively promote the Hotel(s) on a local and national level by continuing to secure new business and retain existing accounts, while maximising revenue growth from each individual account and enquiry; and capitalise on every opportunity.

To operate in a seamless and transparent manner relating to the flow of information on existing & prospective accounts to the mutual benefit of the Sales Department and the Hotel(s) as a whole.

To achieve budgeted occupancy and average room rate in each respective market segment for the Hotel and maintain number ONE market share in RevPAR access all areas, while achieving a reputation as market leader in accommodation, conference and F&B products and services.

Key Responsibilities

New Business Development

Targeted appointments / calls as set by the Director of Sales, including sales calls, site inspections, drop-offs, client lunches, client breakfasts, and client gifting

Work closely with the Director of Sales to monitor progress towards sales goals and adjusts actions, as necessary

Actively participate in scheduled weekly BOB meetings and provide thorough updates on all leads

Take charge and lead proactive sales for the hotel to assist in driving demand, with a requirement to spend time on proactive sales one day per week and make 20 proactive calls per week

Report weekly on sales activities and conversions against targets for proactive sales

Prospect for potential new C&E clients and turn this into increased business

Cold call / Warm Call as appropriate within your market or geographic area to ensure a robust pipeline of opportunities

Meet potential C&E clients by growing, maintaining, and leveraging your network

Identify potential C&E clients, and the decision makers within the client organisation

Research and build relationships with new C&E clients

Set up meetings between client decision makers and company's practice leaders / Principals

Plan approaches and pitches.

Work with the C&E team to develop proposals that speaks to the client's needs, concerns, and objectives

Participate in pricing the solution / service

Handle objections by clarifying, emphasising agreements and working through differences to a positive conclusion

Actively pursue opportunities to convert MICE leads, and successfully shift business from the competition through active engagement with the customer via face to face or voice conversation

Identify opportunities for campaigns, services, and distribution channels that will lead to an increase in C&E sales and private dining

Using knowledge of the market and competitors, identify and develop the company's unique selling propositions and differentiators

People

Assist in training of team members to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently

Proactively manage key relationships with General Manager, HOD Team, Revenue Management, Financial Controller, National Sales Team, and other areas

Present to and consult with mid and senior level management on business trends with a view to developing new services, products, and distribution channels

Embrace the EVT Vision, Purpose, Brands, and overarching EVT Sales Flow and ways of working

Thoroughly review P&L reports at the end of moth and report in a business-like manner on results as per the template and Event Hotels group minimum guidelines.

The results should also be discussed in detail with General Manager and any revenue concerns be targeted to improve in the following months

Report weekly / monthly on sales activities and conversions against targets for proactive sales

Identifying trends in movement of market mix, pricing, and competition to target prospects and the right business mix, and develop mitigation plans

Assist in the implement prevention measures and contingency plans to keep sales results from falling below plan

Assist in driving low demand periods, seasonal and tactical revenue by creating, implementing, and managing targeted sales campaigns

Monitor competitor practices and strategies in order to understand competitor trends and ensure the Hotel product and services are ahead of the competition.

If necessary, refine sales strategies accordingly

Provide input to Hotel business plan and vision regarding market segment and accounts

Pay particular attention to forecast revenue shortfalls for managed market segments and work with team to combat the shortfall in revenues

In conjunction with the Revenue Manager, General Manager and Front Office Manager understand the long range forecast of the business and what tactical measures and pricing strategies are required to meet budgeted revenue targets

Guest Experience

Represent Rydges Latimer Christchurch at industry and corporate networking events

Support sales initiatives with site inspections, client entertainment, familiarisations, and other events that form part of the sales and marketing plan

Develop and maintain contact with key decision makers, key influencers, meeting planners, professional conference and event organisers, and other producers closely aligned to each business unit

Develop and maintain strong relations with stakeholders whose support, cooperation, and services are critical to the success of sales

Communicate client requirements and other relevant account / segment information to all relevant departments to ensure their expectations are exceeded

Ensure that all stakeholders are made aware of systems, procedures, and information relating to the delivery of all revenue from sales market segments

Act as a trusted business advisor and champion by clients; ensure that commitments are met and value is delivered

Maintain strong presence in the local community by participating in business / industry organisations, associations and developing a broad external network

Update iVvy, PowerBI & use to its full capability, following all conversations and meetings with clients

Responsible Business

Strictly adhere to EVT policy concerning the Trade Practices Act, Gifts & Bribery and Data Privacy

Demonstrate an awareness of OHS&W policies and procedures

Actively report workplace hazards, injuries and accidents arising from workplace activities, providing recommendations for corrective actions to prevent or minimise the chance of recurrence

Support the EVT Community Engagement program

To conduct any other duties as requested by the General Manager and / or Director of Sales

This position description is not an exhaustive list of tasks that may be required.

All other reasonable requests or duties may be required to be performed from time to time

Corporate Assets

To manage and maintain the hotel assets in all areas so as to protect their long term investment value.

To ensure that the hotel is a safe environment at all times.

Be fully conversant with regard to all aspects of the hotel's computer system.

To manage all Hotel equipment to ensure that maximum efficiency is achieved and guest service is not affected.

To provide leadership to all hotel personnel and ensure all staff attain and portray the highest standard of professionalism.

To complete Hotel Information requests / questionnaires / surveys in a timely and correct manner

Systems & Processes

To check and respond to emails in a timely fashion.

To log and inform IT of any system problems.

Suggest any improvements that could be made to improve existing systems and procedures.

To scan on and off for each shift using the Emplive wall clock.

To apply for annual leave using Emplive App and log in to Dayfprce regularly to access payslips and update personal details.

To follow policies and procedures outlined in the EVT Brand Standards Manual and Departmental Service Standards / Procedures Manuals

Incredible team member discounts from your first day on-the-job.

50% off stays at EVT hotels – Rydges, QT, Atura, Lylo and more.

$2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.

Awesome winter and summer savings and discounts at Thredbo.

Rapidcareer growth opportunities through our EVT network.

Local community involvement, volunteering and charitable giving.

Australia and NZ's largest and most diverse experiences company

Join

Rydges Hotels & Resorts

and become an EVT experience creator, opportunity taker, the ultimate Daymaker.

Join and make a positive impact on our people, communities, and environment every day.

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