Senior Analyst, Account Management

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Senior Analyst, Account Management

Overview

We are seeking a Senior Analyst to support our Account Management team in delivering awesome service to our customers.

Our customers are banks, large retailers, start-ups and everything in between.

We are seeking to hire a talent with an interest in financial products, technology, payments and critical thinking to join the team. We offer the comfort of a small, friendly office here in Auckland as well as the opportunity and benefits that come with working for a globally business like Mastercard.

This is a client-facing Account Management role and you will be mentored by our Sales Leaders to identify opportunities, nurture and support in managing key client accounts. The intention is to drive collective partnerships, foster trust and strengthen business relationship through developing partnership opportunities that brings about long term growth for the business.

The Role

• You will use data driven approaches to understand client needs, pitch, influence and cross-sell / upsell our solutions in partnership with our internal business teams (Product management, Products & Solutions, Services businesses)
• Influence account strategies using analytical problem solving and leveraging data tools to provide market data and customer specific recommendations.
• Understand our and the customers’ strategic agenda, operational set up and capabilities, and identify opportunities to deliver against these objectives within the technical framework.
• Provide support to communicate innovations, technology and Mastercard product to customers.
• Work directly with the customer on all day-to-day issues, ensuring they receive the highest standard of service. This will include dealing with escalations, providing management reporting, preparing presentations for senior leadership etc.
• Develop and maintain internal relationships and partner with multiple internal functions, including Product, Digital, Finance, Marketing, Customer Delivery and Gateway teams.
• Undertake analysis, research and business planning, reporting trends and competitor intelligence to stakeholders.
• Build and enhance relationships with the customer at all levels.
• Participate in the sales pipeline management process.
• Manage tracking of contractual agreements and deliverables as required.
• Support the team on various strategic initiatives.

All about You

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must :

Abide by Mastercard’s security policies and practices;

Ensure the confidentiality and integrity of the information being accessed;

Report any suspected information security violation or breach, and

Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.