Talent.com
This job offer is not available in your country.
Field Service Engineer, Palmerston North

Field Service Engineer, Palmerston North

Glory Ltd.Palmerston North, Manawatū-Whanganui, New Zealand
30+ days ago
Job description

Overview

Field Service Engineer, Palmerston North

Department : Service - Field Service

Employment Type : Permanent - Full Time

Location : New Zealand / Field Based

Reporting To : Field Service Team Leader

Role Highlights : Introducing Glory. Global Leaders in Customer Experience Automation. Glory is publicly listed, international, and has delivered pioneering software and hardware for over 100 years.

ROLE PURPOSE

The Field Service Engineer is field based and responsible for providing technical customer support in resolving customer technical issues including troubleshooting and repairs, installations and training as required.

Key Responsibilities

  • Technical Support

Maintain a thorough working knowledge of Glory products and systems.

  • Maintain a thorough understanding of Entitlements and Out of Scope pertaining to service contracts and coverage levels.
  • Maintain a thorough understanding of the practises and techniques to prevent Electro Static Discharge damage to components when working on them.
  • Perform equipment pre-staging
  • Perform equipment installations / commissioning
  • Perform remedial repair activities on customer sites.
  • Perform Preventative Maintenance as required
  • Installation of approved software updates
  • Recognise situations requiring a service call or fault to be escalated and follow proper Escalation Procedures
  • Provide the support required to close service call promptly, within the SLA and to the satisfaction of the customer
  • Effective ‘debrief’ and reporting of service calls as requested by your manager.
  • When in-house
  • Provide phone support to customers as necessary
  • Assist with equipment preparation / dispatch as necessary
  • Complete administrative paperwork timely and accurately
  • Perform assignments as required by Customer Support Team or your manager
  • Health and Safety
  • Adherence to Health & Safety policies and procedures at all times

  • Ensure the prompt and accurate reporting of all workplace incidents and injuries
  • Ensure all hazards are promptly reported in accordance with the hazard management process
  • Skills, Knowledge & Expertise

    REQUIRED QUALIFICATIONS

  • Recognised engineering qualification or equivalent technical skill experience in servicing and maintaining electromechanical machines
  • Electrical Appliance Service Person certification
  • Current driver’s licence
  • REQUIRED SKILLS AND COMPETENCIES

  • Minimum 5 years’ experience in a technical support role handling complex technical issues
  • Excellent communication (written and verbal) and interpersonal skills
  • Ability to work independently and set priorities to meet customer and organisational expectations
  • Proven problem solving and analytical skills
  • Excellent organisational skills
  • Strong customer service orientation
  • Ability to handle high-pressure situations
  • Problem solving
  • Self-motivated with the ability to meet deadlines
  • Commercial awareness
  • Job Benefits

    Glory Values

    The Glory Values represent our commitment to collaboration, diversity and innovation. They serve as a practical blueprint of how we work together both with colleagues and customers. By living these values, we can tackle new challenges, exceed expectations, enhance our skills, and foster trust and respect in our work relationships.

  • Customer Delight. We put our customers first
  • Integrity. We do the right thing, always.
  • Innovation. We embrace new challenges and shape the future.
  • Speed. We move fast, that’s how we stay ahead.
  • Diversity & Respect. We value the strength in our differences.
  • Teamwork. We succeed together.
  • Equal Opportunities

    Glory believes in equal opportunity for all qualified persons and will not discriminate against any applicant for employment because of race, colour, religion, marital status, national origin, gender, age, disability, veteran status, or any other status protected by law.

    Third Party Agencies

    Unsolicited resumes will not be accepted by Glory. Should an agency choose to send unsolicited resumes, Glory reserves the right to review such resumes but will not be held liable for any fees / charges associated with a candidate hire except where a formal written agreement is in place between Glory and the Agency to source candidates for a specific role.

    Why Join Us

    Here at Glory, our ambitions are as big as yours. And that’s why we are actively looking to recruit the best of the best. Join Glory and you will be part of the force driving our transformative technology and leading-edge innovations. That’s because every Glory solution is powered by exceptional people like you. People with experience, skills and dedication. Here, we prioritise the development and well-being of our people. Across vibrant and collaborative workplaces, you’ll team up with colleagues across the world to deliver remarkable solutions in more than one-hundred countries. Looking to make a global impact? Join Glory in innovating the future of business transformation.

    #J-18808-Ljbffr

    Create a job alert for this search

    Field Service Engineer • Palmerston North, Manawatū-Whanganui, New Zealand

    Related jobs
    • Promoted
    Power Technician

    Power Technician

    Northpower LimitedPalmerston North, Manawatū-Whanganui, New Zealand
    Employment type Permanent Location 50 Mihaere Drive, Palmerston North 4414 NZL.In this role, you will be responsible for providing technical management and delivery of high-voltage substation works...Show moreLast updated: 11 days ago
    • Promoted
    Senior Civil Engineer

    Senior Civil Engineer

    WSP in New ZealandPalmerston North, Manawatū-Whanganui, New Zealand
    As a senior member of the business, you’ll oversee the management of multi-disciplinary projects including client management, design & consultancy services, investigation & inspection, and technica...Show moreLast updated: 30+ days ago
    • Promoted
    Intermediate or Senior Civil Engineer

    Intermediate or Senior Civil Engineer

    Archway RecruitmentPalmerston North, Manawatū-Whanganui, New Zealand
    Archway Recruitment is seeking an experienced Intermediate or Senior Civil Engineer to join a highly regarded consultancy delivering practical and innovative land development and infrastructure sol...Show moreLast updated: 2 days ago
    • Promoted
    Technician - Mechanical

    Technician - Mechanical

    Cummins Asia PacificPalmerston North, Manawatū-Whanganui, New Zealand
    In this role, you will make an impact in the following ways : .Apply documented procedures and policies to complete basic repairs and schedule maintenance. Disassemble, inspect, and clean engines and / ...Show moreLast updated: 14 days ago
    • Promoted
    Engineering Graduate Programme (Feb 2026)

    Engineering Graduate Programme (Feb 2026)

    Prosple PtyPalmerston North, Manawatū-Whanganui, New Zealand
    Switch on your career at Powerco.At Powerco, we’re more than an electricity and gas distribution network company.Our customers, and the communities we serve, rely on us to deliver safe, reliable an...Show moreLast updated: 11 days ago
    • Promoted
    Technical Advisor

    Technical Advisor

    Northpower LimitedPalmerston North, Manawatū-Whanganui, New Zealand
    Employment type Permanent Location 225 De Havilland Drive, Bell Block, New Plymouth 4312 NZL.We are excited to announce a unique opportunity based in Palmerston North, created as part of our contin...Show moreLast updated: 22 days ago
    • Promoted
    Engineer

    Engineer

    Goodman Fielder Pty LimitedPalmerston North, Manawatū-Whanganui, New Zealand
    Category : | Site Engineering |### Job Description • •This is Us! • •At Goodman Fielder our purpose is simple.It's about making everyday food better for everyone. We are a leading global food company, an...Show moreLast updated: 8 days ago
    • Promoted
    Service Technician - NZ

    Service Technician - NZ

    Vestas Wind Systems A / SPalmerston North, Manawatū-Whanganui, New Zealand
    Are you interested in electricity, mechanics, and hydraulics and do you want to play an important part in keeping our wind turbines running?. Do you want to contribute to the transition towards a wo...Show moreLast updated: 14 days ago
    Mechanic - Grey St

    Mechanic - Grey St

    Tony's Tyre ServicePalmerston North, NZL
    Quick Apply
    Looking for a new challenge? Seeking a qualified and experienced Mechanic for our Grey St retail store in Palmerston North. Great pay and work-life balance!.Here at Tony's Tyre and Auto Care we have...Show moreLast updated: 5 days ago
    • Promoted
    Site Maintenance Engineer

    Site Maintenance Engineer

    AgResearch LimitedPalmerston North, Manawatū-Whanganui, New Zealand
    Select how often (in days) to receive an alert : Create Alert.As part of the Government’s reset of the science, innovation and technology system, on 1 July 2025, AgResearch, Manaaki Whenua – Landcar...Show moreLast updated: 2 days ago
    • Promoted
    Power Technician

    Power Technician

    NorthpowerPalmerston North, Manawatū-Whanganui, New Zealand
    The Role : In this role, you will be responsible for providing technical management and delivery of high-voltage substation works. You will ensure safety, quality, efficiency, and effectiveness in al...Show moreLast updated: 11 days ago
    • Promoted
    Carpenter

    Carpenter

    New Zealand Careers LimitedPalmerston North, Manawatu / Wanganui, New Zealand
    NZC urgently needs to hire 50 experienced carpenters in multiple locations.The roles are permanent, full-time employment with a minimum of 30 hours of work per week guaranteed.The successful candid...Show moreLast updated: 6 days ago
    • Promoted
    Senior Structural Engineer

    Senior Structural Engineer

    Archway RecruitmentPalmerston North, Manawatū-Whanganui, New Zealand
    Join a high-performing team delivering new builds, industrial and commercial facilities, and seismic strengthening projects across the North Island. Deliver structural designs for industrial and com...Show moreLast updated: 30+ days ago
    • Promoted
    Refrigeration and Air-Conditioning Service Technician

    Refrigeration and Air-Conditioning Service Technician

    McAlpine Hussmann LtdPalmerston North, Manawatū-Whanganui, New Zealand
    Refrigeration and Air-Conditioning Service Technician.McAlpine Hussmann Ltd is hiring for the Refrigeration and Air-Conditioning Service Technician role in Palmerston North.This is a full-time posi...Show moreLast updated: 30+ days ago
    • Promoted
    Civil Engineer

    Civil Engineer

    BecaPalmerston North, Manawatū-Whanganui, New Zealand
    Help design and deliver water, wastewater and stormwater infrastructure that protects communities and the environment across Aotearoa. We’re growing and hiring Civil Engineers from intermediate to p...Show moreLast updated: 1 day ago
    • Promoted
    Refrigeration and Air-Conditioning Service Technician • Palmerston North

    Refrigeration and Air-Conditioning Service Technician • Palmerston North

    Mcalpine Hussmann LimitedPalmerston North, Manawatū-Whanganui, New Zealand
    Are you ready for a change in direction? Want to develop your skills and learn more about refrigerants such as C02 and develop your skills with VRF products? Then why not join the great team at McA...Show moreLast updated: 30+ days ago
    • Promoted
    Service Technician - NZ

    Service Technician - NZ

    VestasPalmerston North, Manawatū-Whanganui, New Zealand
    Are you interested in electricity, mechanics, and hydraulics and do you want to play an important part in keeping our wind turbines running? Do you want to contribute to the transition towards a wo...Show moreLast updated: 30+ days ago
    • Promoted
    Steel Fixer

    Steel Fixer

    Franklin Smith LimitedPalmerston North, Manawatu / Wanganui, New Zealand
    We are looking for multiple experienced Steel Fixers who have a good attitude.You will be positioning and securing steel bars and steel mesh in concrete forms to reinforce concrete structures.The s...Show moreLast updated: 19 days ago