Hotel Customer Service Agent Nf-02

This position is located at Kilauea Military Camp (KMC), Big Island of Hawaii.

This is a Standing Register announcement.

Applicants will be referred to selecting officials on various cut-off periods until filled.

Incentives and Bonuses

Incentives will not be paid.

To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.) for professional and personal references on your resume.

Duties

Serves as a hotel customer service agent at a hospitality property with full responsibility for duties related and adjacent to the guest service cycle for front office operations

Responsible for executing all processes and policies associated with reservations, room assignments, efficient check in and out of guests.

identification and entitlements verification, payment processing and guest room key provision and control.

Exercises independent judgement to resolve guest complaints as appropriate, maintains daily logs, updates frequently asked questions, and advises supervisor or work leader of more serious and non-routine concerns for resolution.

Performs duties normally associated with front office operations as desk clerk, telephone services, reservations, luggage storage, lost and found, accountability reports, parking assistance and security for the hotel operation.

Maintains the general cleanliness and appearance of the lobby, breakfast area, common areas, and furniture to ensure overall guest comfort.

Provides communication assistance in medical and fire emergencies and may serve as primary point of contact during such emergencies.

Requirements

Direct Deposit and Social Security Card is required.

Meet qualification / eligibility / background requirements for this position.

A one-year probationary period may be required.

Satisfactorily complete an employment verification (E-Verify) check.

Subject to satisfactory completion of all pre-employment checks in accordance with AR

• , paragraph 2 to include Tier 1 background investigation.

Scheduled hours will vary and are irregular.

Incumbent must be available to work nights, weekends, holidays and special events.

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