Customer Service Centre Specialist - 10-month Fixed Term Contract

Customer Service Centre Specialist - 10-month Fixed Term Contract

Monday to Friday, 8.30am to 5.00pm (40 Hours a week)

Ko wai mātou – About us

Kia ora! We’re Foodies. You know New World, PAK’nSAVE, Gilmours and Four Square right? That’s us! With 300+ stores and over 24,000 Foodies across Te Ika-a-Maui, our North Island Co‑op has the privilege of helping New Zealanders get more out of life.

Our people make our business what it is. That’s everyone from our owner operators, our supply chain, transport and support centre teams and everyone in store that keep the shelves full and the doors open for customers all year round.

The Customer Service Centre Team are our specialists who focus on delivering exceptional service and providing solutions. They build, develop and nurture relationships with our valued customers!

Te Tūranga – About the role

This role will offer you true flexibility! Our Specialists predominantly work from home and spend a few days in the Palmerston North office to connect with the wider team, enjoy brainstorming together, take advantage of learning & development opportunities and enjoy the odd social event!

This isn’t your typical ‘CSR’ role. You will be a relationship builder skilled at establishing and maintaining strong, positive connections.

Liaising with our now and potential customers you will be an expert at answer questions & queries, finding information, problem solving, offering value add solutions and maintaining a service level that exceeds their expectations – not just meets them.

Utilising our Customer Relationship Management system, you will be responsible for updating information, systems and processes, recommending changes or suggestions to ensure we deliver each and every tim

He kōrero mōu - About you

You are highly motivated, talk with a smile and thrive on delivering a customer service experience second to none!

You may have worked in a similar environment or be looking to enter the customer service field where you can utilise your fantastic phone manner,and excellent interactive and written communication skills.

These opportunities will require you to think on your feet and enjoy problem solving so you will be a quick learner,with the ability to work unsupervised. Salesforce and SAP experience is preferable, but we are a learning business so happy to provide development for the right people!

Ngā painga - What we offer

We’re committed to providing awesome experiences for our people, including offering a range of benefit

• Free carparking
• Southern cross health insurance, Foodies superannuation scheme
• 5% discount at our retail stores
• A day off on your birthday, long service leave
• Inhouse learning and development programmes and courses, flu vaccinations, and social network groups (we call them Tribes).

Experience awesome. Achieve awesome. Be awesomely you.

We’re proud to have a focus on Diversity & Inclusion here at Foodies and welcome courageous behaviour, encourage togetherness, inspire our people to be their best selves in our Foodies whānau.

We encourage you to apply with all your awesomeness and welcome your diverse background, including any disability, additional health and mental health needs, and / or neurodiversity.

If you require accessibility support to ensure you can fairly access our recruitment process, please reach out to Accessibility support could include interview location, sign language interpreter, assistive technology.

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