Lead Dispatcher

Position OverviewThe Lead Dispatcher oversees the day-to-day coordination and performance of the dispatch team, ensuring that transport operations run efficiently, safely, and in line with company standards.

This role provides leadership and support to a small team of dispatchers, acting as the key link between Operations Management, drivers, and customers.

The Lead Dispatcher assists with workload management, problem-solving, and decision-making across all dispatch activities, while maintaining hands-on involvement in scheduling and customer communications.Key ResponsibilitiesTeam Leadership & Coordination

• Lead and support a team of 3–4 dispatchers to ensure all transport jobs are planned andexecuted efficiently.
• Allocate daily dispatch duties, manage workload balance, and provide guidance oncomplex jobs or scheduling conflicts.
• Act as the first point of contact for escalation from dispatchers and drivers.
• Train, mentor, and develop dispatchers in line with company processes and standards.
• Monitor performance and accuracy of dispatch entries in Trifecta (or equivalent TMS).

Operational Delivery

Reports To -Operations ManagerDirect Reports - Dispatchers (3–4 staff)