Casual Service Consultant

Casual Service Consultant – Role at ANZ

Ko Matou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga.

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers.

Mo Te Turanga - About The Role

As a Service Consultant in our Personal Banking portfolio you'll play a key role in our mission to provide exceptional customer experience through quality interactions that meet customers' financial transaction needs at the first point of contact and identify whether any other needs are required which are then referred off to the appropriate sales channel.

Deliver high quality customer interactions, demonstrating ANZ service standards at all customer interactions.

Work efficiently and accurately to process customer transactions as quickly as possible while gaining knowledge and understanding of customers through using tools such as NBC to have a quality conversation.

Establish good working relationships, contribute and work effectively and efficiently as part of a team to achieve goals and results.

Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements.

Maintain compliance with ANZ and branch policies and procedures, including maintaining adequate cash holdings; arrange cash deliveries and repatriation as required and coordinate branch teller cash requirements by minimizing cash holdings at the counter.

Role location

Dunedin area, Branch

Role type

Casual

Work Schedule

Casual

Ka aha to ra e kite ai?

• What will your day look

Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.

Provide exceptional customer experience through quality interactions that meet customers' financial transaction needs at the first point of contact.

Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements.

Work collaboratively with colleagues.

Identify any product that may benefit the customers and refer them on to the relevant person or area of the bank to help them further.

Ou Pukenga?

Strong customer focus

Excellent communication skills both written and oral

Sound understanding of compliance

A positive attitude with a growth mindset

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

He aha te take e uru ai koe ki a matou?

From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose : shaping a world where communities thrive.

But it's not just our customers who'll feel your impact.

You'll feel it too.

Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things.

That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'.

We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life's experiences of our people are celebrated.

We're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and we have a multi-year Te Ao Maori Strategy called Takiri-A-Rangi, which includes increasing representation of Maori and Pasifika people at ANZ.

Join us and get involved in one of our affinity networks.

Kua watea te katoa ki te tono.

We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself.

If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit / .

You can apply for this role by visiting ANZ Careers and searching for reference number

Te Ra Otinga - Job Posting End Date

23 / 11 / 2025 ,

Seniority level : Not Applicable

Employment type : Full-time

Job function : Customer Service

Industries : Accounting, Banking, and Financial Services

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