Team Leader Contact Centre

He angitūtanga : The opportunity

We are currently recruiting for a permanent full-time experienced Team Leader to join our Contact Centre leadership team, reporting to our Contact Centre Operations Lead! In this role, you will provide real time, visible leadership, guidance and coaching to your team members; as well as assisting customers with escalations.

This is an opportunity to bring your fresh eyes to our business processes and work collaboratively to drive better outcomes for our kaimahi.

You will be responsible for inspiring and coaching your team to deliver great customer experience.

Click this link to access the position description.

He kōrero mōu : About you

As Team Leader, building rapport and motivating your team to achieve the best outcome for each customer is key.

What you will bring :

• Minimum of 5 years’ experience in people leadership, preferably within a contact centre environment
• Proven ability to engage, and influence decision making
• Excellent stakeholder and relationship management skills
• Experience in complex organisations with multiple customer-facing channels
• Experience leading through change, and positive mindset

We encourage you to apply even if you don’t meet every requirement listed. What matters most is your ability to contribute to a purpose-driven environment where diverse experiences are valued. We know that transferable skills can come from experience gained from outside of work.

Ngā āhuatanga kei a mātou : What we offer

This is a permanent full-time (40 hours) opportunity, working the afternoon shift across Tuesday to Saturday (2pm to 10.30pm).

You'll be joining a highly engaged leadership team of experienced, and dedicated leaders working collaboratively to contribute to Auckland's growth and development. We are committed to diversity and have a culture built on trust and valuing individual and collective contributions.

If you have a genuine desire to be part of the journey in creating a wonderful experience and positive outcomes for Auckland, then please apply now by submitting your CV and cover letter expressing your interest! #workingforauckland

As part of our organisation, please view a range of our : benefits

Applications close Sunday 28th September at 11.59PM

Auckland Council is an equal opportunity employer. We serve the diverse communities of Tāmaki Makaurau and welcome applications from people of all backgrounds - regardless of gender, ethnicity, age, educational background, or religious beliefs. We also welcome applications from our Rainbow communities as well as disabled and neurodivergent people. We are committed to making our hiring process accessible to everyone. If you require any support or adjustments at any stage of the recruitment process, please let us know.

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