Customer Service / Groomer

See more about the role below, including the responsibilities and skills we are looking for.

Customer Service / Groomer

Palmerston North, New Zealand

Reference :

Ongoing training and development

A great team-working environment

Free staff hire in our DIY fleet & 4% Employer Kiwisaver contribution (up to 6% based on length of service)

Our Hirepool Vehicle Rentals team provide expert advice to business, commercial and recreational travellers on a wide variety of transport options.

Catering to both local short-term customers and larger long-term contracts, we meet the transport needs of everyone from big names in infrastructure, construction, film / TV, and sporting events to independent contractors, and casual weekend hirers.

As a Customer Service / Groomer you need excellent customer service and communication skills and a confident phone manner to field queries, provide advice and put quotes and contracts together, as well as ensure our vehicles are well groomed, maintained, and ready for hire.

Show great attention to detail and have excellent time management skills.

At this branch, you're part of a small, hardworking team so you need to be prepared to help out across all areas of branch operations.

Any questions, you're more than welcome to contact the Branch Manager, Ciaran Cryer on

What you'll do :

Answer phones - provide sales advice and quotes

Create contracts and complete transactions

Coordinate and deliver / pick-up vehicles

Office administration and customer account maintenance

Keep the branch's vehicle and rental fleet groomed to the highest standards

Ensure all the necessary compliance checks are carried out

Help identify and elevate any repair and maintenance issues

Manage maintenance and damages effectively as required

What you need :

Full Class 1 Driver Licence (a Class 2 is a great advantage)

Mechanical interest and aptitude would be great

Solid written and verbal communication skills with the ability to communicate effectively at all levels

Intermediate computer skills with a high level of accuracy and attention to detail

Able to work with a diverse array of people and build successful working relationships

Willingness to work on a rostered basis - our branch is open Monday-Saturday.

What we offer :

We offer a comprehensive package of benefits including enhanced employer Kiwisaver contributions, flexible working, and company-funded life insurance.

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