Senior Change Manager

Ko Matou – About Us

Kia Hanga I Te Ao, E Ora Ai, E Tupu Ai, Te Tangata Me Te Kainga. At ANZ, we're shaping a world where people and communities thrive, driven by a common goal : to improve the financial wellbeing and sustainability of our millions of customers.

Mo te turanga - About the role

Our purpose is to shape a world where people and communities thrive. As a Senior Change Manager in our Delivery & Change Centre of Excellence (CoE), you'll play a key role in supporting our mission to build a better, faster safer bank by designing and executing strategies that support our people to adapt and thrive during change.

Using your exceptional stakeholder management skills and strong delivery experience, you will work with our Project Delivery teams and business stakeholders to create positive human centred change experiences for our customers and employees across a broad portfolio of strategically prioritised projects.

ANZ NZ has a large, complex change roadmap ahead and by focusing on people outcomes this role supports our customers and teams to adopt the necessary skills, mindsets and behaviours that drive benefit realisation and value across our change portfolio. This role is also critical in identifying, escalating and supporting the mitigation of people risks and issues associated with the delivery of changes, as part of our ongoing commitment to managing non-financial risk.

Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.

Role Location : Permanent, Full-time

Role Type :

Auckland or Wellington

Ka aha to ra e kite ai? - What will your day look like

As a Senior Change Manager, you will :

Drive complex, high profile change initiatives, including end to end design and delivery of the people change approach.

Work within our change management framework, to identify the stakeholder landscape, change impact and plan appropriate strategies and interventions that mitigate the change impact for each identified audience.

Work closely with business owners and key delivery stakeholders to deliver positive human centred change experiences for our customers and employees, (including working with our partners in the Strategic Communications and Capability CoE's, as required).

Monitor the progress of the change plans and recommend opportunities, change mitigations and engagement strategies to evolve and adjust the change approach as required.

Create success measures for change, ensuring we meet adoption, utilisation and mastery targets.

Identify potential change risks, issues, or anticipated points of friction, and develop specific plans to mitigate or address concerns

Ou Pukenga? - What will you bring?

To grow and be successful in this role, you will ideally bring the following :

Demonstrated experience in the delivery of large and complex change management initiatives (ideally 8+ years' experience)

Ability to think strategically and understand interdependencies, risk, and real issues

Exceptional stakeholder management skills

Pragmatic approach and ability to work within a continuously evolving scope

High level of resilience and a proactive growth mindset

Strong coaching skills and an ability to identify the next steps required to provide exceptional change experiences

A formal qualification in change (such as PROSCI, APMG, Lean) or relevant qualification in behavioural psychology would be highly regarded.

Previous Banking experience would be highly regarded.

You're not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

He aha te take e uru ai koe ki a matou? - So, why join us?

From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose : shaping a world where communities thrive.

But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and community you need to take the next big step in your career.

We're a diverse community at ANZ in different roles, different locations, doing different things. That's why we have a range of flexible working arrangements, so our people can 'make work, work for them'. We also provide a range of benefits including access to wellbeing services and discounts on selected products and services from ANZ and more.

At ANZ you'll be part of an organisation where the different backgrounds, perspectives and life experiences of our people are celebrated. That's because we're committed to building a workplace that reflects the diversity of Aotearoa New Zealand's communities and this is one of the reasons that has inspired us to develop a multi-year Te Ao Maori Strategy called Takiri-A-Rangi. This includes increasing representation of Maori and Pasifika people at ANZ. Join us and get involved in one of our affinity networks which help us to better understand and meet the needs and interests of our increasingly diverse workforce.

Kua watea te katoa ki te tono. We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit

• .You can apply for this role by visiting ANZ Careers and searching for reference number

Te Ra Otinga - Job Posting End Date

23 / 10 / 2025 ,