Join Rabobank New Zealand as a Fraud & Scams Monitoring Analyst.Rabobank is the world's leading specialist in food and agribusiness banking.
Our purpose is to grow a better New Zealand together.About the roleWe are looking for a motivated, dynamic self-starter to join the Fraud and Scams Monitoring team.
The Fraud & Scams Monitoring Analyst will be part of the team responsible for managing external fraud and scam risk, by ensuring fraud scenarios and rules are optimised, transaction data is analysed to identify potentially fraudulent activity and fraud investigated and managed appropriately and effectively.This role is an operational Line 1 role, covering detection, investigations, response, monitoring, and reporting.
The successful candidate will be able to work autonomously and as part of a team.Top Role AccountabilitiesAnalysing internal and externally generated data to identify potentially fraudulent behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk.Investigating and responding to scam incidents.Investigating fraud alerts generated and other external fraud events.Analysing relevant data to identify potentially fraudulent transactions or behaviour and emerging threats or trends that may be useful to the Bank to mitigate fraud risk.Performing post investigation activities, including loss assessments and recoveries.Identifying and supporting vulnerable customers through the scam management lifecycle.About you1-3 years in a similar role within fraud operations / risk management.Skilled in reviewing transaction and login data to identify and flag potentially fraudulent activity.Experienced in triaging fraud alerts, conducting investigations, escalating cases, and reporting incidents with accuracy and urgency.Confident communicator, engaging with clients via phone and email to gather relevant details during investigations.Analytical thinker with experience supporting product, process, and system updates through fraud risk assessments.Process-oriented, with a focus on developing and maintaining efficient team procedures aligned with regulatory and internal policies.Committed to providing out-of-hours support to clients impacted by scams, ensuring timely and empathetic assistance.Flexible and reliable, with availability to work early hours to provide consistent coverage and support for the team.In return we can offer you : A competitive salary, personal and professional development opportunities, health and wellbeing initiatives, additional leave benefits, a flexible workplace and insurance and financial benefits.Rabobank is committed to our values; we are client-driven, we take responsibility, we are professional and cooperative.
We have an open culture, where you can be yourself and be valued for who you are.Rabobank is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to ethnicity, sex / sex characteristics, gender, gender expression, sexual orientation, religion, disability, age, or other diversity characteristics.
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Analyst • Wellington, Wellington, New Zealand