Customer Success Manager

Autodesk Construction Solutions (ACS) is looking for a Customer Success Manager to retain and expand our construction customers. The Customer Success Manager enables the adoption of our cloud solutions and helps our customers fulfil their desired outcomes.

Reporting to the Regional Manager of Customer Success, you will develop a network within each customer, align with their goals, and maximise the value of ACS workflows to the customer. You will be the main driver for product adoption and collaborate with ACS Sales teams to help close account expansion opportunities.

Role Responsibilities :

• Onboard new construction customers with a focus on accelerating their time to value and helping them achieve positive goals
• Seek areas to expand solution adoption and recommend best practices to improve their post-purchase use
• Maintain a high customer retention rate, coordinate with ACS sales to ensure renewals, and identify expansion opportunities

Collect product feedback from customers and contribute to product roadmap discussions

Minimum Qualifications :

Preferred Qualifications :

Autodesk is committed to fostering a culture of belonging and an equitable workplace where everyone can thrive. We take pride in our diversity and inclusion efforts and offer a comprehensive benefits package.

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