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Sr. Product Success Manager (for product managers who want to guide other product teams)

Sr. Product Success Manager (for product managers who want to guide other product teams)

Aha!WorkFromHome, Wellington, New Zealand
25 days ago
Job description

Sr. Product Success Manager

Join to apply for the Sr. Product Success Manager role at Aha!

Overview

This is a unique role for product managers who prefer working with customers and guiding other product teams. Product management experience is essential, and you will focus on providing expert support to customers, collaborating with cross-functional teams to help customers achieve their product goals.

Our team

Our Customer Success team is an all-remote group spread across multiple time zones, enabling us to work closely with customers when they need us.

  • We serve the world’s best-known and most innovative companies, guiding them to build products their customers love.
  • We are experts : our team is composed of product development experts who deliver meaningful value to customers.
  • We act with urgency : we respond to customer requests quickly to maximize value for customers and ourselves.
  • We exchange value : we do not have salespeople and focus on what is best for the customer.
  • We collaborate : we value clear communication, effort, and teamwork, using Slack and Zoom for collaboration.
  • We guide product : we bring customer requirements to the product team and help define efficient processes and systems.
  • We enjoy what we do and strive to help teammates love their jobs.

Our customers

We serve the world’s most innovative companies building revolutionary experiences. They expect us to help them develop best practices for product development and to be experts across agile, scrum, kanban, Scaled Agile Framework®, and hybrid approaches.

Your experience

Requirements

You work hard and have a track record of positive impact in fast-paced, high-growth technology environments. You thrive when directly working with customers alongside a team of high achievers. You have recent experience in product management or a closely related role that involved building software. You prefer working with customers (rather than solely defining requirements and guiding development) and enjoy showcasing advanced technology to sophisticated customers. You also have :

  • Six+ years of experience defining, managing, or launching new functionality at a growing software or technology company
  • Influenced or defined the go-to-market processes used to achieve product and business goals
  • Experience learning complex software applications and workflow methodologies
  • Ability to write clear instructions to answer questions and explain best practices
  • Ability to independently resolve hard challenges

    • Your work at Aha!

    Responsibilities

    If you want to be recognized as a product development expert, this role is for you. The Sr. Product Success Manager provides consultative support for the world’s best-known and most innovative companies. Your responsibilities will include :

  • Guiding the world’s largest and most sophisticated organizations as they improve how they innovate and build software
  • Delivering responsive customer service using our proven frameworks
  • Guiding customers from initial demo to active subscription through procurement, legal, and security processes
  • Learning and sharing best practices for setting strategy, capturing ideas, prioritizing work, and creating visual roadmaps
  • Helping customers integrate Aha! software with their existing tools (e.g., development systems)
  • Sharing customer feedback internally
  • Testing new product functionality as needed
  • Mentoring newer team members as they lead demos and share best practices

    • Grow with us

    We offer benefits you would expect and more, including profit sharing. The specific benefits listed reflect what we offer U.S.-based hires, with efforts to extend similar benefits to international teammates.

  • The base salary range for this role in the U.S. is between $100,000 and $170,000
  • Cash-based compensation includes profit sharing with a retirement contribution
  • Medical, dental, and vision plans (premiums often covered by the company)
  • Up to 200 hours of paid time off per year
  • Parental leave and care / bereavement leave
  • Annual education stipend with paid time off to learn
  • Volunteer opportunities throughout the year

    • Base salary and total compensation depend on factors such as skills and experience.

    Seniority level

  • Mid-Senior level

    • Employment type

  • Full-time

    • Job function

  • Product Management and Marketing

    • Industries

  • Software Development

    • Referrals increase your chances of interviewing at Aha! by 2x

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    Product Manager • WorkFromHome, Wellington, New Zealand