Care Coordinator Team Leader

Access Community Health lUru Atea is a leading provider of home-based healthcare and support in New Zealand.

We are a 3,000-strong team committed to community health since the 1920s.

Our nurses and Kaiawhina | Support Workers serve over 40,000 people, listening to each one because we genuinely care.

'A better day, every day'

Care coordination is a key function within Access.

The unique and changing needs of our clients, combined with our support worker availability, mean that linking clients and support workers is continually evolving.

The Regional Care Coordinator Team Leader role ensures client support needs are met by trained, available workers, maintaining client satisfaction and our reputation.

Success in this role requires quick thinking, decision-making, and adaptability in a fast-paced environment.

Work as part of the regional leadership team to deliver quality home and community support services

Foster cooperative relationships between Nursing, Care Coordination, and Support Worker teams

Lead a team of care coordinators to provide a responsive, client-focused home support service

Ensure support workers are rostered safely and effectively to meet client needs

Oversee all new referrals to establish effective rosters

Manage escalations and complaints

Conduct team appraisals and provide feedback

Preferably have experience leading a busy team in a healthcare environment

Possess excellent interpersonal skills

Have experience in planning and prioritisation

Exhibit excellent written and oral communication skills

Thrives in a fast-paced environment

Be a strong team player, able to work effectively with diverse groups

Support a business that promotes diversity and inclusion, reflecting the communities served

Company provides a laptop and phone

Access to ongoing Learning and Development opportunities

Opportunity to grow within a nationwide business

Exclusive Spark Mobile Plan : unlimited data (40GB at max speed, then reduced), unlimited NZ / AU calls & texts, hotspot access, and voicemail for $24.15 / month

Ko wai matou | Who are we?

Access Community Health lUru Atea aims to create a better day, every day, for thousands of people across Aotearoa, enabling them to live independently at home and in their communities.

'Uru Atea' means "to enter space," reflecting our commitment to deliver services within our clients' own space, wherever that may be.

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