Customer Support Representative (Call Centre)

Customer Support Representative (Call Centre)Add expected salary to your profile for insightsCustomer Support Representative.

We are looking for a fun, energetic and enthusiastic Customer Support Representative to join our growing and diverse team.

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You are exactly who we are looking for...About the companyHenCo Group : Move Yourself Australia, U-Haul Australia, U-Tow New ZealandHenCo Group is a proudly Australian-owned and operated hire and rental business with over 60 years of industry experience.

As a family business, we've grown from the ground up and now operate three iconic brands : Move Yourself, U-Haul Australia, and U-Tow New Zealand.About the roleWe are seeking an individual who ideally has experience in either call centre or customer service roles to join our busy team based at our Customer Support Centre in Frankton, Hamilton.Core responsibilities include, but are not limited to : Answering calls for trailer and vehicle hire bookings & enquiries (predominantly inbound calls)Accurate note taking in our data baseResponding to customer enquiriesWe are looking for both Day and Afternoon shifts across a 7 day week (6am to 11pm availability)Available hours range from 20 - 38 hours per weekAvailability on weekends is requiredAbout youTo be successful in this role, we would ideally love someone who has : A bubbly, energetic personality with a sense of humourPrevious call centre or customer service experienceFlexibility in available working hoursClear and confident communication skillsHigh level of resilience and the ability to cope well under pressureExperience working in a team-based environmentOur ValuesWe don't just list our values—we live them.

At HenCo, we only hire team players who align with our vision and values : Our People – We back our team and invest in their success.Customer Focus – Our customers drive us.

We go the extra mile.Collaboration – We work together and support each other.Growth – We're ambitious, and we build with purpose.Authenticity – We lead with integrity and stay true to who we are.If this resonates with you, and you have an outstanding work ethic, and also can work both supervised and unsupervised then we'd love to hear from you.This position is initially offered on a casual basis.HenCo Group is an equal-opportunity employer and values diversity in the workplace.

Only those successful for interviews will be contactedApplicants for this position should have NZ residency or a valid NZ work visa and be able to undergo a Police check.Unlock job insightsSalary match Number of applicants Skills matchYour application will include the following questions : How many years' experience do you have as a Customer Support Officer?

Which of the following statements best describes your right to work in New Zealand?

Have you worked in a call centre before?

Do you have a current Police Check (Criminal Record Check) for employment?

Do you have customer service experience?

Do you have experience in a sales role?

How would you rate your English language skills?

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Customer Support Officer

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