Senior Robotic Clinical Support Specialist

Overview

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. Join our Surgical Robotics team as a Senior Robotic Clinical Support Specialist and support the clinical engagement and utilization of the Hugo Robotic Assisted Surgery in New Zealand. In this role, you will be managing the overall robotic program and driving surgeon engagement and system utilization. Additionally, you will support the local team in raising awareness and expanding our surgeon base in key opportunities by promoting the Hugo RAS System. The role will be based in Hamilton / Wellington and support regional sites. Reporting to the Robotic Clinical Specialist (RCS) Manager for Surgical Robotics ANZ, you will work closely with internal and external stakeholders to support the utilization of the Hugo RAS system.

Responsibilities

Supporting product launch and installation activities

Working closely with Medtronic Field Service Engineers and hospital staff to support the robotic program

Working with RCS Manager to develop and maintain an inventory plan for robotic procedures

Training hospital staff to clean and sterilise reusable robotic instruments

Working with RCS manager to develop, coordinate, and execute surgeon and OR team training plans

Deliver the Hugo RAS Customer Training Program

Working with internal stakeholders to arrange proctored cases as needed

Maintaining ongoing Hugo RAS system coaching and continuous improvement initiatives

Tracking milestones to showcase the value delivered by the Hugo RAS program

Supporting the local team in raising awareness for robotic surgery in the hospital

Supporting clinical engagement in key opportunities

Supporting technology adoption by attending non-Hugo RAS system cases with target surgeons

Data management and reporting

Supporting the broader RST and core surgical teams in clinical engagement activities

Required Knowledge and Experience

Bachelor’s degree

Demonstrable experience in clinical setting or capital equipment sales

Operating Room knowledge or experience

Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery

Experience in change management

Willingness to travel depending on project needs; occasional weekend work as needed

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

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