Customer Support Adviser

We have a number of exciting opportunities for customer service professionals to join our Wellington based team with a start date of 12th January 2026.

You'll play a key role in supporting our Members by responding to their queries via phone and email, while being supported by an amazing team every step of the way.

If you are a great communicator, enjoy problem solving and thrive in a team orientated setting, we want to hear from you.The initial training period will be full-time, 9am - 5pm.

Once competent in all facets of the role, there are a variety of shifts available Monday to Friday, 8am to 5 : 30pm.What your day might look likeProviding exceptional service for all our MAS Members, handling a mix of inbound phone calls and emails in a fast-paced environmentNavigating various underwriting scenarios for general insurance productsIdentifying opportunities to cross-sell other insurance products ensuring our Members have the best cover available to themMaintaining a high level of accuracy when gathering and processing informationWhat we're looking forExperience in a phone-based customer service role, where you have had to navigate multiple systems.

However, we are open to giving people without this experience an opportunity if they have the right attitude and a willingness to learnKnowledge and understanding of what makes a great customer experienceA high standard of written communication and interpersonal skillsA self-starter with the ability to work independently and effectively under pressureGreat time management, organisational skills and resilience are also super important to be successful in this roleWhat we can offerHealth and life insuranceIf you join our MAS KiwiSaver Scheme we will contribute 6%Additional leave, including a volunteer day and 2 additional MAS days just for youBeing at your best means caring for you, so we offer wellbeing benefits including vaccinations and health insurance discounts to name a few thingsLearning and development - we foster growth whether it's on the job, formal training or something elseAbout usWe're a New Zealand-owned insurance and investment company with a difference.

As a mutual we're owned by our Members and we make meaningful contributions to our community through our charitable foundation.

We're a small company where you get to make a big impact.

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