Assistant Store Manager - Upper Hutt

Animates is New Zealand’s leading pet care company with 47 pet specialty retail stores, 33 grooming salons and 15 vet clinics and growing.

Our brand-new Upper Hutt store is opening in December, and we need a passionate Assistant Store Manager with a strong background in retail, to lead and inspire our brand new team of Sales Assistants, and Inventory & Operations specialists!

This is a full-time, permanent position, working 40 hours per week, either Sundays to Thursdays or Tuesdays to Saturdays.

What you’ll be doing?

This isn’t your regular customer service role. Here at Animates, the advice you give and the products you sell make a real difference to the lives of pets.

As an Assistant Store Manager, you'll provide the Store Manager with the support they need to deliver customer service excellence, drive sales, coach the team whilst meeting the high operational standards and financial targets we expect.

Our values-led culture and extensive training will also develop your expertise to provide specialist nutrition advice, suggest educational toys and know what fish species make good tank-mates + much more!

What we’re looking for :

Passion for developing and supporting your team. You’ll also pride yourself on delivering customer service excellence, proactively seek solutions and be committed to ongoing learning.

To be successful you’ll also have :

• Proven experience coaching and developing others
• Supervisory or store Management experience preferred but not essential
• An exceptionally friendly and engaging manner to build a regular customer base and grow sales
• Operational experience to identify key priorities, meet deadlines and delegate
• Experience in a customer facing role (retail experience preferred)
• Physical ability to lift stock (up to 20kg)
• Flexibility to work weekdays, weekends and public holidays
• A positive attitude and dedication to being a valuable team member

What we offer :

Why you will love Animates :

You will join a fun and passionate team, who are dedicated to making the world a happier place through the love of pets.

We offer a supportive company culture with Managers committed to the wellbeing of their people and where everyone embodies the Animates values – passion, authenticity, care, knowledge, and togetherness! We encourage you to bring your whole self to work and pride ourselves on being an inclusive Rainbow Tick Certified Employer.

If you share our love for the pet parents we serve, the merchandise we sell, and the work we do, this is a place for you to build a rewarding career!

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