General Manager

We are seeking an experienced and motivated Café General Manager to lead the day-to-day operations at an extremely busy cafe.

This is a hands-on leadership role suited to someone who thrives in a fast-paced environment, is passionate about hospitality.

About the Role

As the Café General Manager, you will be responsible for :

Overseeing all daily café operations to ensure smooth and efficient service

Leading, training, and developing a diverse team

Maintaining high standards of customer service, food quality, and presentation

Managing rosters, stock control, and supplier relationships

Driving operational improvements and ensuring compliance with health & safety and food safety regulations

Working closely with owners / management on budgeting, forecasting, and achieving financial targets

Contributing to menu development and implementing seasonal offerings

Upholding the café's reputation as a welcoming and professional destination for visitors

About You

We are looking for someone who :

Has proven experience in hospitality management or a similar leadership role

Is confident managing a team and leading by example

Works well under pressure and remains organised in a busy setting

Has strong communication and problem-solving skills

Is financially savvy with experience in budgeting, cost control, and rostering

Takes pride in providing excellent customer service

Understands food safety, health and safety, and hospitality best practices

Is flexible, reliable, and committed to supporting a positive team culture

Must have a valid Duty Manager certificate

What We Offer

A dynamic and supportive working environment

The opportunity to work in one of Hamilton's most iconic destinations

Competitive remuneration based on experience

Opportunities for growth and advancement within the business

Staff meals and discounts