Technical Business Analyst - Senior Manager (Visa Implementation Services) - 24-Month Fixed-Term

Technical Business Analyst - Senior Manager (Visa Implementation Services) - 24-Month Fixed-Term

Visa Consulting & Analytics (VCA) Australia, New Zealand, and the Pacific Islands (AUNZPI) is Visa's advisory division, working with Visa's clients (including card issuers, acquirers, and merchants) on a broad range of key business initiatives including strategy, operational optimisation, customer engagement and overall business profitability.

VCA is made up of three services lines - Advisory, Data Science and Implementation Services, the latter being the execution arm of VCA.

Our Implementation Services teams (also known as squads) are embedded on client sites leading long-term engagements and delivering value primarily through implementation and execution services.

We deliver objectives from a shared value agenda but are also closely connected to the broader VCA team, sharing knowledge, and bringing the best of Visa to the client.

We are looking for a dedicated Senior Manager for the role of Technical Business Analyst, embedded with one of our valued clients based in Auckland.

This role is a 24-month fixed-term contract.

Role Summary

As a Technical Business Analyst, this role will be responsible for :

Identifying and analysing requirements for new go-to-market digital solutions, some of which will be the first in New Zealand.

Providing people leadership for the new, multidisciplinary development squad, currently being formed.

Key Responsibilities :

Business Analysis

Apply a robust toolkit of business analysis techniques to understand organisational context and deliver fit-for-purpose solutions.

Lead the analysis and synthesis of business and data requirements, translating them into actionable technical specifications for new digital features and products.

Collaborate with internal and external stakeholders to define scope, support API integrations, and ensure alignment with client goals and user needs.

Facilitate clear and effective communication of requirements across technical and non-technical teams.

Lead the development squad to deliver go-to-market Visa solutions within agreed timeframes and constraints.

Provide inspirational leadership to the squad, fostering a high-performing, diverse, and engaged team culture.

Set clear objectives, manage delivery timelines, and ensure quality outcomes through agile practices and sprint planning.

Enable team members to operate at their sustainable best, offering career development and tailored learning opportunities.

Drive accountability and address performance issues promptly and constructively.

Why this is important to Visa

This role will support a strategic and multi-dimensional client in New Zealand as a member of a growing team at Visa.

This role ensures the delivery of safe, secure payments by developing robust compliance plans.

It builds customer trust and protects the organisation from financial loss due to non-compliance.

The role will ideally be based in Auckland CBD in a hybrid work environment (minimum 3 days in office per week).

There will be some days required on the North Shore.

Proven experience leading cross-functional teams, with a track record of taking initiative, driving outcomes, and fostering collaboration in large-scale, complex environments.

Tertiary qualification in business or technology related discipline, or equivalent intellectual capability.

Extensive technical business analysis experience and detailed knowledge of analysis tasks, elicitation techniques, documenting, presenting and managing requirements with different stakeholders across business and technology teams.

Ability to outline business requirements and articulate these in a way technology can deliver.

Excellent analytical, problem-solving, and decision-making abilities.

Demonstrable ability to lead cross functional teams.

Excellent communication, collaboration & facilitation skills, working with a wide range of stakeholders at all levels.

Proven track record in business and technology stakeholder engagement and management

Ability to work in a fast-paced, highly regulated environment.

Ideally within banking.

Demonstrated experience in working on product or process related projects in financial services.

Visa is an EEO Employer.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

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