Customer Experience Lead / Dark Sky Project

Customer Experience Lead / Dark Sky Project

He angitū tēnei - A unique opportunity to lead with manaaki

Lake Tekapo / Takapo

Permanent, Full-Time

Nau mai, haere mai ki te whānau o Ngāi Tahu Tourism.

We're on the lookout for a passionate and people-focused Kaea (Customer Experience Lead) to join our whānau at Dark Sky Project in Lake Tekapo (Takapō). This is more than a job—it's a chance to be a kaitiaki (guardian) of unforgettable experiences, grounded in the values of manaakitanga, whanaungatanga, and kaitiakitanga.

As a Customer Experience Lead, you'll be a guiding presence for our team and our manuhiri (visitors), ensuring every interaction reflects the warmth and care of our Ngāi Tahu culture. You'll help us deliver world-class stargazing and hospitality experiences, while upholding the mana of our people and our place.

What You’ll Be Responsible For

• Lead and support our kaimahi to deliver excellence every day
• Create a welcoming, professional, and memorable experience for all manuhiri
• Oversee bookings, retail, and admin with precision and pride
• Help us reach our goal of becoming carbon zero by 2040
• Embrace and uplift Ngāi Tahu values, te reo Māori, and tikanga in your mahi

A safe and supportive workplace

What You Bring

Why join us?

“Mō tātou, ā, mō kā uri ā muri ake nei – For us and our children after us.”

If you're ready to lead with heart, uphold our values, and be part of something bigger, we'd love to hear from you.

Tono mai - Apply now and become a kaitiaki of unforgettable experiences at Dark Sky Project.

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