Customer Services Representative

Join our CX team working across our Beauty, Health and Wellness portfolios, a great way to get your foot in the door with FMCG, OTC, Ph.

About DBG Health & VidaCorp :

DBG Health is a leading independent health, wellness, and beauty company headquartered in Melbourne. With a team of over 1,500 dedicated professionals, we are committed to delivering affordable and innovative solutions that enhance the wellbeing of all people. DBG Health’s consumer division, VidaCorp, builds brands in health, wellness, personal care, and beauty with a mission to enhance the health and wellbeing of people everywhere. VidaCorp operates globally across Australia, New Zealand, the US, the UK, and Europe, with continued expansion into new markets underway. VidaCorp boasts a diverse portfolio of brands – MCoBeauty, Nude by Nature, Esmi Skin Minerals, Natalis, Ferro‑grad C, Chemists’ Own, Apohealth, and more – that are either market leaders or strong challengers, all committed to providing customers access to high‑quality, value‑driven health, wellness, and beauty products. Our values of Pioneering, Accountability, Collaboration, and Tenacity are the PACT our team members make to be our best every day and work together to deliver this vision and create a great place to work.

About the Role :

We are seeking a detail‑oriented Csutomer Service Representative to join.

Role & Responsibilities

• Manage a network of approximately 2,182 stores across the assigned territory.
• Conduct an average of 30 quality calls per day.
• Build and maintain strong relationships with pharmacy staff and decision‑makers to drive sell‑in and brand visibility.
• Execute distribution and brand growth strategies in line with company objectives.
• Achieve distribution targets and support new product launches to expand market reach.
• Monitor product availability and ensure optimal shelf presence across the network.
• Track performance against distribution, growth, and conversion targets.
• Report sales performance based on a mix of distribution targets and brand growth percentage to reflect true market penetration.
• Provide insights from field activity to support marketing and supply chain alignment.
• Participate in a quarterly incentive program with a commission structure based on achieving defined targets ($3,000 per quarter).
• Contribute to quarterly OTC priorities set for the entire team, including CX collaboration.
• Maintain alignment with the RX team, operating under the existing rank‑based incentive model for that channel.

Skills & Experience

Benefits & Perks

DBG Health is committed to fostering a workplace culture that is safe and accessible for all. We are an equal‑opportunity employer and encourage applications regardless of cultural background, gender identity, sexual orientation, disability or neurodiversity. We strive to build a collaborative, inclusive workplace that is representative of the communities we work and live in.

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