Service Desk Analyst (Level 1 And 2) - Central Auckland

Overview

Service Desk Analyst (Level 1 and 2) - Central Auckland

Convenient Greenlane, Central Auckland location

Level 1 and Level 2 Service Desk Analyst role

Spacious corporate office

The Spectrum Foundation vision is : "An Aotearoa in which all disabled people have equal opportunity to live good lives".

The Foundation works closely alongside his subsidiaries (Spectrum Care Limited and Homes of Choice) to achieve this vision.

What you can expect to do in this role

Your role will be to assist with the delivery of ICT services to Spectrum Care and will primarily focus on first and second level support to users.

You will be responsible for user support and system maintenance.

You will need to provide assistance in managing, maintaining first and second level support so that all systems and services operate efficiently.

Install, troubleshoot, maintain and support operating systems, desktops, networks, telephony and associated hardware and software, ensuring optimum system integrity, security, backup and performance

Support to end-users where required to ensure minimal disruption to productivity

Conduct IT related purchases (hardware, software, services) and repairs on behalf of the business as directed by IT Manager

Maintain IT requirements and best practices for the business as directed by IT Manager

Be an expert on the enhancements and maintenance of various workstation-based technologies

Contribute towards the maintenance, development and compliance of the cybersecurity program and associated policies

Support implementation, upkeep, configuration and reliable operation of services within the IT environment

Work across the whole company to troubleshoot, investigate and own escalated incidents and requests to resolution

Work closely with external vendors and services providers to implement and support third party solutions within the business

Assist with day to day operational matters

Contribute towards growth, development and modernisation of IT solutions within the organisation

Prerequisites

A full current class 1 driver licence.

Undergraduate degree and / or qualifications related to the IT industry

Minimum 1 year in IT support and systems administration

Experience with Active Directory and Entra ID

Experience with Windows 11 Support and Deployment

Experience with Microsoft Intune

Experience with Microsoft 365

Experience with Microsoft Teams and Microsoft Teams Phone

Working knowledge of MDM and RMM tools

Working knowledge of Enterprise Service Management Tools

Working knowledge of Microsoft SharePoint

Working knowledge of Microsoft Copilot, general generative and agentic AI

Understanding of, and Interest in, Cybersecurity principles, frameworks, best practise and associated tools

Understanding of, and Interest in, Power BI and Data Management

What's in it for you?

Exposure to new technologies

Be part of the technology journey of Spectrum Foundation and its subsidiaries

Strong, fun, cohesive team.

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