Transport Operations Coordinator / Delivery Coordinator

Company : Lalita Transport Ltd

Region : Otago, New Zealand

Employment Type : Full-Time, Permanent

Hours of Work : Minimum 30 hours per week

Pay Rate : NZ$30.00 – NZ$37.00 per hour , depending on experience and supervisory responsibilities

About Lalita Transport Ltd

Lalita Transport is a well-established regional courier & delivery operating across South island in different region. We pride ourselves on timely service, strong route coordination, excellent customer communication, and safe, efficient logistics operations. We are seeking a skilled and motivated Transport Operations Coordinator to manage the Otago region of the local delivery network and support our team of drivers, dispatchers, and logistics staff.

Key Responsibilities

Supervise and coordinate delivery drivers, schedules, and route optimisation across the Otago region

Oversee dispatch operations, ensuring timely pickup and deliveries

Monitor and manage performance metrics (on-time delivery, driver efficiency, customer satisfaction)

Liaise with customers, suppliers, and internal stakeholders to ensure adherence to service standards

Maintain compliance with transport laws, health & safety, and company policies

Prepare delivery manifests, reports, and daily / weekly operational summaries

Assist in recruitment, training, and performance reviews of delivery and dispatch staff

Maintain and oversee the condition and maintenance schedules of fleet vehicles

Implement cost-control strategies for fuel, vehicle wear, scheduling, and overtime

Skills, Experience & Qualification Requirements

Minimum 2 years experience in a logistics, delivery coordination, or transport operations role; supervisory or managerial experience strongly preferred

Demonstrated ability to manage staff and schedules under pressure while maintaining high service quality

Strong communication skills, both written and verbal, with ability to liaise with customers and stakeholders

Working knowledge of route planning, dispatch software, transport regulations, and vehicle maintenance basics

Excellent problem-solving abilities and ability to respond to changes in demand or delivery delays

A level 4 qualification or above can replace the required work experiences.