Housekeeping Supervisor

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Reporting to the Executive Housekeeper, the Housekeeping Supervisor is responsible for supervising the daily operations of the housekeeping department. You'll ensure rooms and public areas are immaculately clean, manage linen and laundry logistics, support staff development, and uphold all health, safety, and environmental standards in accordance with our brand and service policies.

Responsibilities

• Supervise room inspections, staff schedules, and daily housekeeping operations
• Maintain inventory, manage linen and laundry procedures efficiently
• Liaise with Front Office and Maintenance to ensure timely room readiness
• Respond to guest requests and handle VIP setups with urgency and care
• Train, mentor, and induct new team members while promoting a positive work environment
• Handle guest and staff issues professionally, conducting morning briefs and team meetings
• Support cost control by managing resources effectively and responsibly

Qualifications

Additional Information

Why work for Novotel, Queenstown?

Our commitment to Diversity & Inclusion : We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you're welcome to let us know.

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