Rooms Division Manager - Rydges Latimer

Posted Monday 22 September 2025 at 2 : 00 pm

Title :

Rooms Division Manager

Position Overview :

The Rooms Division Manager co-ordinates and oversees the running of the Front of House Departments with particular emphasis on assisting the management of operations within Front Office.

Working closely with the Executive Housekeeper, Maintenance Manager and Reservations Managers, the Rooms Division Manager facilitates constructive communication between all departments, ensuring a positive guest experience from the time of booking enquiry to the point of check out.

In the absence of the General Manager the RDM often supervises entire hotel operations, assisting all Heads of Department and ensuring an outstanding guest experience.

They are present, visible and approachable for staff and guests alike, particularly during the peak check in and check out periods.

The RDM personally knows and greets all regular guests and VIP's.

They live for guest feedback and relish the opportunity to impress and improve all guests' stay.

In addition to operational responsibilities, the RDM motivates and empowers their teams, providing clear direction, development opportunities, cross training possibilities, and role models exemplary standards of guest service.

Our Vision

is to be the most highly regarded hospitality, leisure and entertainment company outperforming our markets by being better than yesterday, every day.

Our Purpose

is to make the day better for ourselves, each other, our group, our customers and communities.

We do this by living our values of empowerment, possibilities and community.

We achieve our

Vision

and

Purpose

by delivering on our goals and values.

Our Goals

Grow revenue ahead of market

Business transformation

Our Values

Empowerment : Step up and be accountable

Possibilities : Always evolve and improve

Community : Strong teams, better together

Growing revenue streams ahead of the market with a strong focus on core levers, rate and occupancy.

Ensuring a consistent focus on guests needs and satisfaction; building a culture of exceptional service is paramount, consistently delivering exemplary standards of guest service.

Performing and overseeing rate management, in conjunction with the General Manager and Reservations / Revenue Manager, including setting rates / restrictions, managing allotments and distribution channels to maximise profit.

Actively promoting our Guest Loyalty Program Priority Guest Rewards within the hotel, with particular attention on membership acquisition and recognition.

Ensuring team members across all phases of a guests' stay are proficient in informing guests about the rewards and benefits of membership.

Analysing Rooms Division departmental P&L statements, with particular attention to Revenue Per Available Room (RevPAR), average rate, occupancy, housekeeping productivity and Rooms profit results.

Compose concise and accurate commentary on monthly financial results.

Producing or overseeing the release of staff rosters on a fortnightly basis, whilst maintaining wage costs to financial forecasts and budgets

Identifying peak demand and event dates to accurately forecast rooms revenue and associated labour costs, develop a marketing calendar and plan marketing initiatives, including development of packages.

Reviewing and responding to guest feedback effectively and efficiently, developing and implementing solutions to specific service problems.

Management of Housekeeping and maintenance services to ensure room cleanliness standards are maintained whilst meeting productivity goals and maintenance requests are completed quickly focusing on guest needs as a priority.

Generating a displacement and feasibility model for group bookings and analysing potential impact on the business.

Ensuring continued adherence with all hotel policies, procedures, guidelines and manuals to ensure compliance and safety of all staff, guests and visitors.

Monitoring the physical presentation of all public guest spaces, ensuring the lighting, atmosphere, and ambience are appropriate.

Promote Priority Guest and assist guests enrolling into the program.

Promote EVENT properties to guests wherever possible.

Be a brand ambassador for the hotel as well as Event Hospitality & Entertainment.

Give assistance and support to other departments and / or colleagues when needed.

Attend and participate in all scheduled meetings, training and development programmes.

The ability to identify, analyse and resolve problems that may arise within the operations of the hotel.

Communicating effectively in a caring, fair and professional manner.

People focused providing leadership, guidance and assistance to colleagues where needed.

Guest focused, providing efficient, friendly and professional service to all guests.

Work together with trust and integrity with the aim to create a positive, professional environment of growth, development and profitability.

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