Field Service Technician (Palmerston North)

OverviewWith a culture rooted in innovation, Glory's people are transforming our customer's businesses every day.

Our automation solutions empower retailers, restaurants and financial institutions to save time, money, and deliver unrivalled customer experiences.

Publicly listed and proudly international, Glory has been a trusted name for over 100 years, and a global leader for more than a decade.

This reputation is built on our pioneering software and hardware combined with our dynamic people.

Alongside our technology, it's our people who drive our success.We currently have an exciting opportunity for an experienced Field Service Engineer to join our team in Palmerston North.

The Field Service Engineer is responsible for providing field based support to our customers, working in collaboration with colleagues, to resolve customer affecting technical issues promptly and in line with agreed SLA's.

Responsibilities

• Installing / commissioning and troubleshooting Glory products and equipment;
• Performing preventative maintenance;
• Installing approved software updates;
• Providing technical support in line with agreed SLA's;
• Training customers in the correct use of Glory products and systems;
• Effectively 'debriefing' and reporting of service calls as required;
• Completing administrative tasks promptly and accurately;
• Maintaining a thorough working knowledge of Glory products and systems;

Actively participating in the on-call roster to provide after hours and weekend support in line with customer requirements.

Qualifications

Demonstrable technical aptitude.

What's on offer

You'll join a down to earth, collaborative workplace where you will have genuine opportunities for ongoing development.

We offer a competitive remuneration package, performance based bonus, company paid parental and partner leave, paid community leave, birthday leave, study assistance, service loyalty rewards, annual health programs and confidential Employee Assistance Program.

Application notes

If you are looking for a role with a successful organisation that supports your ongoing growth and development, we'd love to hear from you!

Please note : due to the nature of our work, the successful candidate is required to undergo a national police check.

Job insights

Salary match Number of applicants Skills match

Application Questions

Do you have customer service experience?

How many years' experience do you have as a field service technician?

Which of the following statements best describes your right to work in New Zealand?

Are you willing to undergo a pre-employment medical check?

Do you have a current Police Check (National Police Certificate) for employment?

What's your expected annual base salary?

How much notice are you required to give your current employer?

Do you have a current New Zealand driver's licence?

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