Accommodation Manager

Overview

At EF Language Abroad, we believe that the world is better when people try to understand one another. Since 1965, we've helped millions of students discover new places, embrace diverse cultures, and gain fresh perspectives. We offer immersive short-term and long-term language courses and programs across different languages in the countries where they’re spoken. Together, our global staff help students from around the world develop the language skills they need to achieve their dreams.

Are you ready to take on a dynamic role in an international environment?

EF Auckland is looking for an enthusiastic Accommodation Manager to lead a dynamic department overseeing both host family and residential accommodations. This role plays a key part in ensuring the well-being and satisfaction of our international students, while continuously improving accommodation standards and overall customer experience.

Responsibilities

• Student Allocation : Arrange accommodation at least 12 weeks in advance, allocate students by age, gender, and nationality, and manage new bookings and changes.
• Host Family Recruitment : Recruit and visit host families per EF policies, maintain records, train hosts on EF standards, and implement recruitment strategies via social media, ads, and events.
• Host Family Management : Serve as the main contact for host families, match students effectively, conduct regular visits, and maintain accurate records.
• Residence Management : Oversee residence bookings and room requests, communicate with residence staff, and collaborate with the Residence Advisor to foster a strong student community.
• Student Support : Handle accommodation queries, ensure student wellbeing, liaise between students, hosts, and EF offices, resolve issues, manage crises, and act on feedback.
• Cross-Team Collaboration : Coordinate with EF sales offices, school staff, and Finance on logistics, welfare, discipline, and timely provider payments.
• On-Call Duties : Share responsibility for emergency phone coverage to ensure round-the-clock student support.

Qualifications

What EF offers

At EF Language Abroad we are dedicated to our mission of opening the world through education, harnessing the power of language learning to deepen the connection between people across the globe.

Ready to make a difference while having fun? Apply now!

About EF Education First

Note : The original content includes standard EF descriptions suitable for an employer profile. See above for the core role-specific details.

EF is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. All positions are subject to a criminal background and / or reference checks, as applicable.

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