Project & Customer Success Manager-APAC Region

Project & Customer Success Manager-APAC Region

Dot Compliance is an AI Empowered, innovative cloud-based software company providing electronic Quality Management System (eQMS) solutions to life sciences companies. Our solutions, built on the Salesforce platform, enable organizations to replace traditional paper-based quality processes with scalable, compliant, and efficient digital systems.

The Project & Customer Success Manager (PM / CSM) plays a dual role in ensuring the successful delivery, adoption, and ongoing satisfaction of the Dot Compliance eQMS platform within regulated industry environments (e.g. Life Sciences, MedTech, Pharma, and Biotech).

This position is responsible for leading implementation projects from initiation through go-live, managing stakeholder communication, maintaining project governance, and ensuring customers achieve measurable value from their investment. Post-deployment, the CSM continues to serve as the customer’s trusted advisor—driving system adoption, continuous improvement, and renewal success. You will work in collaboration with the customers and closely with our services, support, product, and sales teams.

Key Responsibilities

Project Management (Implementation Phase)

• Lead end-to-end implementation of the Dot Compliance eQMS solution, including project planning, scope definition, scheduling and delivery oversight.
• Act as the primary point of contact for customers during project execution, managing communications and expectations.
• Provide training, coaching and mentorship to help customer stakeholders develop their quality management system knowledge.
• Coordinate with technical consultants, validation specialists, and product teams to ensure deliverables meet quality and regulatory standards.
• Conduct project governance meetings, track milestones, and report on progress and risks to both internal and client stakeholders.

Customer Success (Post-Implementation Phase)

Requirements

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