Network Engineer - CCNP (Cluster)

The Network Engineer supports and maintains infrastructure operations; monitors infrastructure performance and resolution of technical problems. He / She leads high impact projects, prioritises and assigns tasks to ensure that team’s resources are used effectively and that infrastructure projects are implemented in accordance with plans and budgets. He / She identifies and resolves highly complex or specialised issues that may require the establishment of new techniques and processes. He / She anticipates internal and / or external business challenges and / or regulatory issues; recommends improvements. He / She is required to be on standby with on-call availability with varied shifts including nights, weekends and holidays.

He / She applies a critical and analytical approach to resolving technical problems. He / She works well with his / her team and is able to guide them to ensure infrastructure projects are well implemented.

Role & Responsibilities

• Assist with infrastructure planning and design
• Assist with the planning and design of infrastructure systems
• Assist with the documentation of infrastructure design and planning activities and decisions
• Support infrastructure operations : perform infrastructure operations activities such as installations of infrastructure systems according to design specifications
• Align infrastructure operations with agreed service agreement standards
• Maintain infrastructure : perform activities related to ongoing maintenance of infrastructure
• Assist with the implementation of agreed infrastructure changes and maintenance routines
• Perform ongoing tuning and optimisation of infrastructure hardware and software components such as updates and upgrades
• Assist with infrastructure testing and implementation
• Gather performance and data usage statistics for capacity planning and reporting
• Assist with piloting of new tools, technologies, and / or processes
• Resolve incidents : perform problem / issue identification and resolution
• Assist with simulation of user problems to resolve operating difficulties
• Follow up with users to ensure problem has been resolved
• Recommend system modifications to reduce user problems

Requirements

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