Service Advisor, Wellington

Tesla Motors – Service Advisor

What to Expect

Tesla Motors is looking for a customer service superstar to join our team as a Service Advisor working on one of the most progressive vehicle brands in the world. This position requires high‑level customer and employee interaction, so the ideal candidate will possess both technical acumen and a strong level of customer service. If you are interested in becoming part of a world‑class service team supporting the latest EV technology, we are interested in hearing from you.

What You’ll Do

• Answer phone calls, emails and drive‑ins to address any customer concern with the highest level of response and attention.
• Return missed phone calls and emails in no less than 5 minutes.
• Determine if a technical solution can be resolved over the phone; if not, immediately escalate to the Shop Foreman / Service Manager for immediate attention.
• Accurately record issues and data into the Dealer Management System (attention to detail critical).
• Conduct transactions with the system; walk the customer through corrections and provide a summary.
• Communicate estimated completion time, provide regular updates, and follow through on each customer vehicle.
• Coordinate delivery time or pickup with each customer.
• Follow up with the customer on services provided; ensure they are satisfied with the work performed.

What You’ll Bring

Employment Details

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