Senior Service Delivery Advisor

Join to apply for the Senior Service Delivery Advisor role at Greater WellingtonWe have two exciting roles available for a talented, solutions focused and practical individuals within our Metlink Operations team, both based in our central Wellington office : Role 1Permanent full-time.Role 2Fixed Term (12 months) backfilling parental leave commencing end of January

• to end of January
• .Please specify in your application whether you are applying for the permanent or fixed term position.About the rolesAs a Senior Service Delivery Advisor, you will play a critical role in ensuring the effective and reliable operation of Metlink's bus and ferry services.

This role is central to ensuring services run smoothly, reliably, and in a way that meets the needs of our communities.You'll bring deep operational insight and a proactive approach to service delivery, helping to shape and improve how we respond to challenges and disruptions.

You will be a subject matter expert, working closely with our contracted public transport operators, providing strategic and operational guidance to enhance customer outcomes, monitor performance, and drive continuous process improvement.You will lead the response to both planned and unplanned service disruptions, working across the wider team to ensure timely and coordinated action.

You'll also work closely with the Manager, Bus, Ferry & Total Mobility Operations to support the Operations Team in refining processes, strengthening service reliability, and maintaining high standards of operational performance across our public transport network.Key ResponsibilitiesLead the operational planning and management of complex service disruptions, ensuring timely and effective responses.Provide subject matter expertise across bus and ferry operations, supporting continuous improvement and innovation.Coach and mentor team members to build operational excellence and resilience.Strengthen relationships with public transport operators and key stakeholders to support collaborative service delivery and customer outcomes.Contribute to the development and implementation of inclusive and culturally responsive practices, including te reo Maori and tikanga.Support quality assurance, performance monitoring, and reporting across the network.What We're Looking ForProven experience in public transport operations or a similar operational service delivery environment.Strong leadership and mentoring skills, with a passion for developing others.Excellent problem-solving and communication abilities.Experience managing disruptions to service and operational challenges.A collaborative, inclusive approach to working with diverse teams and communities.A willingness to look at life through different lenses and embrace diverse perspectives.This is a fantastic opportunity to make a real impact in the delivery of public transport services in the Wellington region, while growing your leadership and operational expertise.Skills and experience requiredProven experience in building team capability and leading by example.Demonstrated ability to build strong, collaborative relationships and positively influence outcomesExcellent organisational skills and the ability to thrive in a fast-paced, changeable environment.Strong analytical and problem-solving skills, with a keen eye for detail.A proven understanding of quality assurance processes and the ability to contribute to their improvementAdaptability, resilience, and a proactive approach to challenges and change.What we offerWork to suit your life and whanau with our flexible working policy.We'll encourage you to grow and prosper with a range of learning and development opportunities, internal secondments and career progression.Your wellbeing is our priority - we'll provide medical and trauma insurance support through our employee assistance programme, including Rongoa Maori partner providers, along with Tangihanga leave and support.We want you to have a sense of belonging, where you can reflect your personal and cultural identity in the way that you work.Social clubs, staff networks and a friendly and inclusive culture.Great working environments in our central Wellington office.How to applyGreater Wellington is proud to be a member of Te Uru Tangata Centre for Workplace Inclusion.

We value diversity and are committed to an inclusive, flexible, and supportive workplace.

We encourage candidates from all backgrounds and welcome the unique talent and experience you will bring to our team.We are passionate about ensuring our recruitment processes are fair and equitable.

Please let us know if you have any accessibility needs or adjustments that need to be made so we can offer a recruitment process that is more accessible to you.Click on the Apply link to view the job description and to apply for the role with a cover letter and CV.All applicants will be required to provide proof of their eligibility to work in New Zealand.For further information, please contact Hannah Geddis -

Starting remuneration will depend on the skills and experience of the successful applicant.Greater Wellington is an accredited Living Wage Employer.

We're committed to making sure our people, including people in our supply chain, earn enough to meet life's basic needs, support their whanau, and participate fully in their communities.

#J-