Customer Service Administrator - Taradale

The Napier District Masonic Trust is proud to have assisted the aged in our community for the past 60 years and will continue to plan and provide housing and care for our elderly in the coming years. We have an excellent reputation for providing quality residential aged care and affordable retirement village accommodation. We believe every elderly person has a right to a place they can call home regardless of age, stage, means or needs. We are a community built on love, respect and care for our residents, their families and each other.

About Our Role

We’re looking for a friendly, organised Customer Services Administrator to be the welcoming face of our Taradale facility, providing an outstanding customer service experience and ensuring our residents, their whānau and visitors are greeting with warmth and care.

In this role you will also provide pivotal administrative support to managers to ensure our resident and facility services run seamlessly. This is a full-time role - Monday to Friday, 8.30am – 5.00pm.

Key Responsibilities :

• Welcome and support residents, families and visitors with warmth and professionalism.
• Be the go-to person for reception, phone and email enquiries.
• Provide essential admin support that keeps clinical and facility operations running smoothly.
• Assist with new resident admissions, discharges and facility tours.
• Support meeting preparation, communications and documentation.
• Coordinate maintenance requests and general facility needs.
• Safeguard sensitive information with care and discretion.

This is a role where compassion meets organisation – perfect for someone who enjoys making a difference each day.

About You

You’ll bring outstanding customer service skills, a “can-do” attitude and excellent organisational abilities. You’ll be confident with technology, detail-focused, and comfortable working across Microsoft Office and databases. Previous healthcare or aged care experience is an advantage, even better if you have experience in clinical management software like VCare. Most importantly, you’ll have patience, empathy and the ability to connect with people from all walks of life.

You will ideally bring :

What We Offer :

How to apply

If you’re ready to join a values-based organisation where every day counts, we’d love to hear from you. Apply now and help us continue our legacy of care.

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