Customer Service Administrator - Taradale

The Napier District Masonic Trust is proud to have assisted the aged in our community for the past 60 years and will continue to plan and provide housing and care for our elderly in the coming years.

We have an excellent reputation for providing quality residential aged care and affordable retirement village accommodation.

We believe every elderly person has a right to a place they can call home regardless of age, stage, means or needs.

We are a community built on love, respect and care for our residents, their families and each other.About Our RoleWe're looking for a friendly, organised Customer Services Administrator to be the welcoming face of our Taradale facility, providing an outstanding customer service experience and ensuring our residents, their whanau and visitors are greeting with warmth and care.In this role you will also provide pivotal administrative support to managers to ensure our resident and facility services run seamlessly.

This is a full-time role - Monday to Friday, 8.30am – 5.00pm.Key Responsibilities : Welcome and support residents, families and visitors with warmth and professionalism.Be the go-to person for reception, phone and email enquiries.Provide essential admin support that keeps clinical and facility operations running smoothly.Assist with new resident admissions, discharges and facility tours.Support meeting preparation, communications and documentation.Coordinate maintenance requests and general facility needs.Safeguard sensitive information with care and discretion.This is a role where compassion meets organisation – perfect for someone who enjoys making a difference each day.About YouYou'll bring outstanding customer service skills, a "can-do" attitude and excellent organisational abilities.

You'll be confident with technology, detail-focused, and comfortable working across Microsoft Office and databases.

Previous healthcare or aged care experience is an advantage, even better if you have experience in clinical management software like VCare.

Most importantly, you'll have patience, empathy and the ability to connect with people from all walks of life.You will ideally bring : Proven customer service experience, with a warm and professional manner.Strong organisational skills and the ability to manage competing priorities.Confident computer literacy across Microsoft Office 365 and database systems.A proactive approach, with accuracy and attention to detail in all tasks.A compassionate and caring manner with a sense of humour.What We Offer : Purpose with heart – play a key role in supporting the wellbeing and dignity of our elderly community.A caring culture – be part of a supportive team built on aroha, respect and genuine connection.Balance & variety – enjoy a mix of reception, admin and teamwork, where every day brings something new.Great rewards – a competitive remuneration package with excellent additional staff benefits.How to applyIf you're ready to join a values-based organisation where every day counts, we'd love to hear from you.

Apply now and help us continue our legacy of care.Unlock job insightsAI Job match analysis Salary match Number of applicantsTo help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.What can I earn as a Customer Service Administrator

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