Customer Services & Collections Assistant

Customer Services & Collections AssistantSupport students and staff by maintaining library collections and delivering excellent customer service in a vibrant academic environment.Mo te tuka | The roleJoin a welcoming team in the George Forbes Memorial Library, where you'll help students and staff access the resources they need to succeed.

From managing books and serials to supporting digital content and customer service, this role is key to creating a positive learning experience.Some tasks of the role include : Providing friendly, efficient service at the Library DeskIssuing and returning materials, and assisting with ID card functionsMaintaining physical and digital collections for books and serialsSupporting catalogue updates and vendor communicationsDigitising and archiving university content for long-term accessContributing to displays and resource promotionsPermanent role, 37.5 hours per week (1.0 FTE) at our Lincoln Campus.You will have : Experience in a library or customer-facing roleStrong attention to detail and ability to work independentlyFamiliarity with Microsoft Office and library databasesA courteous, helpful manner and commitment to great serviceRespect for cultural diversity and university valuesAbility to adapt to evolving library projects and environmentsAt Lincoln University, you'll be part of a supportive and inclusive workplace that values diversity and equal opportunity.From day one, enjoy a range of benefits designed to support your professional growth, wellbeing, and work-life balance, including : Grow your career with expert-led training & mentorshipGenerous leave - six weeks of paid leave per year (based on 1.0 FTE)Annual salary reviews to recognise your contributionsEye care support - contributions toward eye tests and glassesFree on-site parking for added convenienceFlexible, family-friendly work environment promoting work-life balanceWellbeing support - free, confidential services through ClearHeadExclusive employee benefits with Southern Cross Health InsuranceOn-campus gym with discounted membership feesAccess to an on-site early childhood centre with staff discountsEngaging social culture - staff groups, activities & eventsTe Whare Wanaka o Aoraki | Lincoln University is a specialist institution dedicated to impactful research and higher education that supports land-based industries in New Zealand and globally.Our campus sits at the heart of the Lincoln research precinct, complemented by university-owned farms and research stations that blend education, research, and hands-on learning.

At Lincoln, students are at the heart of everything we do—we empower them to grow their potential and contribute to a more sustainably productive world through world-class teaching and research.As a progressive university with an ambitious vision, we value a professional workforce that reflects the diversity of our community.

Our staff engage with students, parents, government, iwi, and external stakeholders, upholding Lincoln University's reputation through their work.Our Te Tiriti o Waitangi commitments begin with mana whenua.

We honour our special relationship with Ngai Te Ruahikihiki and Te Taumutu Runanga, embedded in our He Tutohinga Whakamatau | Charter of Understanding.Ready to apply?

Submit your CV and a cover letter that highlights your fit for the role—tell us what makes you the ideal candidate!

Applications received via email will not be considered, however specific enquiry relating to the role can be made to

• are only considering applicants who have current unrestricted legal working rights in New Zealand.

We are unable to provide visa sponsorship for this role.

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