Front Desk Attendant - Strata Lounge, Auckland Airport

Compass Group New ZealandSouth Head, Auckland, New Zealand

2 days ago

Job description

Deliver world-class hospitality in a premium airport lounge setting.

Be the welcoming face of a luxury lounge experience at Auckland International Airport.
Join a passionate team committed to delivering exceptional customer service.
Enjoy a dynamic role where no two days are the same.

As a Front Desk Attendant at Strata Lounge , you’ll be the first point of contact for guests seeking a relaxing and premium experience before their journey. You’ll play a key role in delivering warm, professional, and uniquely Kiwi hospitality, ensuring every guest feels welcomed, cared for, and leaves with a lasting impression of excellence.

Lead by example and support your team to maintain high service standards.

Deliver authentic and proactive customer service at the front desk and reception area.

Ensure accurate guest check-ins, boarding pass verification, and transaction audits.

Respond to guest queries and complaints with professionalism and discretion.

Maintain a clean, organised, and welcoming reception area at all times.

A team player with strong leadership and communication skills.

Immaculate personal presentation and a warm, professional manner.

Experience in a similar customer-facing role, ideally in hospitality or aviation.

Physically fit, reliable, and able to remain calm under pressure.

Holds or is eligible for Police and AVSEC clearance; flexibility to work shifts including weekends and nights.

Comprehensive Training & Development : Access to online learning, apprenticeships, and NZQA qualifications.

Formal Career Paths : Clear pathways to grow your career within Compass Group.

Rewards & Recognition : Celebrate your success with Star Awards, Service Awards, and performance bonuses.

Health & Safety Focus : We prioritise your well-being with a safe work environment.

Corporate & Retail Discounts : Enjoy discounts on health insurance, gyms, optometry, and more.

Site-Specific Benefits : Free uniforms, on-site parking, and access to airport amenities.

Our people are awesome, they breathe life into our brands and make great things happen!

Our strength comes from the combination of the things we have in common - our shared values, vision, and purpose and to make our commitment unique for you - RESPECT, GROWTH, and TEAMWORK are the founding pillars of these commitments.

We are committed to reflecting the diversity of our customers, suppliers, and colleagues. We also prioritise sustainability in everything we do, ensuring an inclusive and equitable environment for all.

Successful candidates will be able to pass per-employment checks satisfactorily.

Applicants for this position should have NZ residency or a valid NZ work visa.

Don't miss out on this unique opportunity - Click 'Apply' Now!

Creating meaningful and lasting connections with every experience.

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Front Desk Attendant • South Head, Auckland, New Zealand

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