Recovery Coordinator - Dunedin

Mō te tūranga mahi | About the role

As a Recovery Coordinator, you will be the primary point of contact for a caseload of clients who need individual support because of the nature of their injury or needs.

In this role you will :

• Partner closely with recovering clients and their whānau, providers, and employers
• Communicate by phone, email, or in some cases face to face (kanohi ki te kanohi)
• Facilitate a holistic rehabilitation plan to manage any roadblocks to ensure the best possible outcome for recovery
• Support your clients in making meaningful progress towards their goals and outcomes

Mōu | About you

You might be an administrator or work in a customer-focused industry aiming to advance your career. Our diverse client base means we value representing our communities; even if you don’t meet all requirements, please apply. You may bring :

Nga Pūkenga Motuhake | Important Skills

• Experience in case management or working in the public sector is a bonus but not a requirement!
• Excellent communication skills : Engage and support clients while explaining complex technical information clearly.
• Curious mindset : Eager to learn and apply complex legislation and technical details.
• Flexible and adaptable : Strong time management and ability to adjust plans for client needs.
• Personal resilience : Support clients in challenging circumstances without taking it home.
• Clean New Zealand driver’s license : Travel to clients as needed.

He aha taku e tunanako ai | What can I expect?

The starting salary for this role is $70,000 PLUS a 9% superannuation contribution, and we conduct annual performance reviews linked to pay increases. Our team receives discounts on Southern Cross health insurance, retail discounts through MyBoost, and staff banking packages. We are also committed to providing you :

Work-life balance

• Only work Monday to Friday - no nights, no weekends, no public holidays
• After working with us for 6 months, work from home up to 3 days per week (we provide you with the technology to support this)
• 1 paid volunteer day per year – get paid to give back to your community!

Positive working environment

• An open-plan office designed with spaces for both teamwork and individual focus
• Encouraging leadership with regular coaching sessions
• Employee networks to support our colleagues from diverse backgrounds.

Mō mātou | About us

ACC exists to support people - we help prevent injuries and get New Zealanders and visitors back to everyday life if they’ve had an accident.

Our vision is Tōnui Ake Nei | Thriving Aotearoa - a future where we work together so that all people and their communities can live lives they value. Our purpose is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.

Our strategy, Huakina Te Rā , is underpinned by Te Tiriti o Waitangi / The Treaty of Waitangi and our commitment to partnering with Māori and achieving equitable wellbeing outcomes for Māori. The strategy gives effect to Te Tiriti o Waitangi / The Treaty of Waitangi through our waka hourua partnered approach and dual-framing.

You can find more about ACC and the work we do here .

Rā Katinga | Applications close

Applications will close at 11.55pm on Sunday 16 February 2025 and will only be accepted when submitted through our Career Website . If you encounter accessibility issues when submitting your application, please email .

Late applications will not be accepted

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