Retail Agent (Dunedin)

As a Customer Champion at One NZ, you'll be the ultimate go-to person for our customers' sales and service needs in our retail store.

You'll help drive revenue growth while delivering exceptional customer experiences and help transform every in-store interaction into a sales opportunity.

You'll ensure our customers, both consumers and business, find the perfect solutions for their needs.

Whether it's through consultative face-to-face interactions, voice calls, or messaging, you'll guide the sales journey from discovery to close.We pride ourselves on offering world-class service and innovative products, where you'll create meaningful connections that matter for our customers while contributing to One NZ's commitment to a better-connected Aotearoa, New ZealandPlease note this is a part-time role (20 hours per week - Mon - Sun availability required working a roster) for our Dunedin Store.Ko to mahi – what you'll doYou will be responsible for ensuring that One NZ customers' needs are met from offering advice through to the provision of suitable solutions engaging in active listening, management, and care.In this role you will also : Deliver a high standard of customer experience while maximizing sales opportunities in every interactionAchieve and exceed sales targets across consumer and business product lines, including mobile, fixed, accessories, and digital servicesIdentify customer opportunities and confidently present our product offerings for both business and consumer customersProactively approach and engage customers, using strong questioning techniques to uncover needs and create compelling value propositionsActively diagnose customer requirements and match them with appropriate One NZ products and servicesProvide hands-on technical support to customers, assisting with device setup, data transfer, and explaining product featuresStay current with product knowledge, competitive offerings, and sales techniques to effectively position One NZ solutionsEnsure accurate sales orders and set proper customer expectations for service activation and billingNa tou rourou - what you'll bringOur ideal candidate is customer obsessed in mindset with excellent communication skills.

You're a logical thinker, flexible in attitude and who is curious and driven to help customers as the core of what you do.Customer obsession with excellent communication and interpersonal skillsProven sales achievement with a track record of meeting or exceeding targetsConfidence in consultative selling with experience in solution-based sales approachesResilience and the ability to handle objections positivelyPrevious experience in telecommunications, technology, or retail sales environmentsUnderstanding of both consumer and business customer needsComfort working rotational shifts including evenings and weekendsMotivation to stay current with technology and pursue informal learning to deepen your knowledgeUncapped commission structure with significant earning potential above your base salaryComprehensive sales training, coaching, and mentoring from industry expertsCareer progression pathways into business sales, management, or other areas of One NZA fully subsidised Southern Cross health insurance cover for you and your familyMarket leading mobile phone with unlimited data plan, for business or personal useLifestyle leave where you can purchase an extra week or two of annual leaveDiscounts on One New Zealand products, services and much moreRecognition programs to celebrate your sales achievementsJoining the One New Zealand whanau will stretch you, challenge you and provide opportunities you've been seeking to expand your career.

You'll engage in unique workplace experiences, be exposed to exciting and innovative technology, and gain opportunities for learning beyond Aotearoa.At One New Zealand, our purpose is help create a better-connected Aotearoa, New Zealand.

We're focusing on investing more into simpler and better products and services, to make things even better for New Zealanders.

We've got Heart, showing up as our best selves in every situation.

We have the Grit to deliver a radically better world for our customers.

We embrace the Freedom to shape the future, creating a more progressive, more inclusive Aotearoa.Please note our recruitment process : We're excited to welcome new talent to our team.

Due to the nature and urgency of this role, we're prioritizing applicants who are based locally.

To be eligible, you must be a New Zealand citizen, resident, or hold a valid work visa with at least 18 months remaining.As part of our commitment to a safe and secure workplace, we conduct criminal and credit background checks.

Please apply only if you're comfortable with this process.We stand to uplift, to support and to elevate others.

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