Be the first point of contact for the receipt, qualification and processing of all project and technical resource requests.
Job Overview
The work we do matters
We protect and defend our customers and communities by providing the most comprehensive range of cyber security professional services in the region.
With more than 1,400 team members across Australia, New Zealand, the UK and US, we are a leading force in cyber security, offering services from strategy, GRC, managed security services, cloud security, digital forensics and cyber education.
How you will make an impact
Take responsibility for allocation of CyberCX team member resources and aiding the coordination of projects. Develop and maintain working relationships with team members and key stakeholders and work collaboratively to ensure the necessary employee resources meet client and project deliverables.
Be the first point of contact for the receipt, qualification and processing of all project and technical resource requests.
Day to day you will :
- Be the primary contact regarding day-to-day resource planning and allocation / scheduling of direct resources to meet agreed upon service levels and client commitments, in line with the agreed resource management processes
- Assist with the review of Scope of Works and the development of project and resource plans for project managed engagements involving all relevant stakeholders, ensuring technical skills align with requirements and allocating resources to meet project schedules, scope and resource budgets
- Perform weekly follow-ups with all professional services resources, Practice Leads and Delivery Managers to ensure that work planned is completed or re-scheduled and that work for the next fortnight is planned and whitespace is identified and reported
- Set up a project and engagement from Customer / Practice handover and initiate kick-off with assigned practice resource
- Attend project meetings with the client to review project performance, discuss risks and issues and action accordingly
Responsibilities and Qualifications
To be successful in this role, you will have :
Diploma or bachelor’s degree in business administration, Computer Science, Computer Engineering, or equivalent experienceProject Management Certifications (such as PMI (CAPM), AIPM (Reg PM CPPP), Agile Foundation, PRINCE2 Foundation or Practitioner)Previous experience in a scheduling, project or resource coordination role or experience in a similar environmentWilling to travel and demonstrate flexibility to deliver on client project requirementsSolid experience with the development and maintenance of resource forecasting, tracking and reporting tools utilising Microsoft Excel or similar platformsEffective stakeholder engagement and communication skills with an ability to build credibility both internally and externally at all levelsInterested but don’t meet every item listed above? If you’re excited about this role but your experience doesn’t align precisely, please still apply.
This role requires full working rights in the UK .
What We Offer
Great advantages for great people
A salary package that recognises your experience plus a range of advantages, including :
Flexible working in a hybrid arrangement (a blend of office and WFH)All the usual leave entitlements plus additional paid leave options (including a day off for your birthday) and the chance to purchase extra leave each yearHealth & Wellbeing program including access to our employee assistance service, mental wellness leave, online CyberCX Wellbeing Centre and workplace mental health first aidersPersonalised development planning, access to training and membership to industry organisationsEmployee interest groups and communities including a comprehensive Women in Cyber programA comprehensive reward and recognition program – with a special thank you every year on your anniversary!Be yourself. We embrace diverse perspectives, experiences, and backgrounds. Please let us know if you require support or adjustments to assist with your recruitment experience.
We take security seriously . We require all employees to complete background checks (including police and global sanction list checks) annually.
#J-18808-Ljbffr