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Hotel Porter / Concierge - Sudima Christchurch Airport Hotel

Hotel Porter / Concierge - Sudima Christchurch Airport Hotel

HIND ManagementChristchurch, Canterbury, New Zealand
30+ days ago
Job description

The Role | Te mahi

We are seeking a Porter / Concierge to provide an exceptional level of service that exceeds expectations of our guests.

Who We Are | Ko Wai Matou

Sudima Christchurch Airport Hotel, conveniently situated next to Christchurch Airport, offering easy access to both the airport and the vibrant city center for our international guests. At Hind Management we believe 'We Are all Valued - He Kura te Tangata', our success is a direct reflection of our people and our company culture. We live and breathe Manaakitanga, hospitality is at the heart of all that we do. Our brand portfolio is one of the most accessible in New Zealand, which comes from our belief in empathy, understanding and accommodating differences.

This is a Part-time role based at Sudima Christchurch Airport with an hourly rate of $ per hour.

Responsibilities | Ngā haepapa

  • Assist with guest enquiries
  • Ensure guest messages, dry cleaning are delivered in a timely manner
  • Communicate with DM or FOM of any issue / s that are raised
  • Assist Front Desk during busy check in and check out to ensure guests are receiving the best possible services
  • Record all luggage stored in an orderly manner
  • Keep the luggage store room tidy and accessible at all times
  • Follow any emergency procedures from DM when an emergency arises
  • Must be updated on the knowledge of all room categories and amenities
  • Hotel security floor checks
  • Regularly inspect the lobby and public areas to ensure that the standards of the hotel are maintained and comfortable for guests, visitors as well as employees.

Requirements

About you | Ko koe tenei

  • Commit to minimum of 20 hours per week
  • Ability to work shifts.
  • Full driver's license.
  • Professional personal presentation and a great work ethic.
  • Ability to work well within a team and build and maintain successful working relationships.
  • Excellent organisational skills, able to prioritise conflicting tasks professionally.
  • Strong guest service orientation.
  • Demonstrates initiative and flexibility.
  • Right to Work in NZ.

    • Benefits

    We are all valued | He kura te tangata

  • Discounts at our hotels, restaurants and spas across our network
  • Staff, family and friends rates at our hotels
  • Meals on duty and uniform provided
  • Excellent reward & recognition events
  • Service and anniversary gifts and benefits
  • Wellbeing programme including Health insurance discounts

    • Our values are based on caring, working together, and doing the right thing. We are passionate about our people. We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all.

    Nau mai, haere mai, tauti mai!

    Hind Management is committed to accessibility, should you require assistance or support and are unable to apply online due to an access need, contact our office (+64) 99051727 or email our Talent Acquisition Team at . We will aim to respond within 48 hours Monday to Friday 9am - 5pm.

    We encourage people from diverse backgrounds to apply. We are proud to promote diversity and inclusion within our workplace and ensure an equitable selection process for all. We offer a fully inclusive accessible hiring process, let us know how we can support you to present your best self.

    Our Values

    E MANAWANUI ANA MATOU - WE CARE

    KA WHAI MATOU I TE TIKA - WE DO THE RIGHT THING

    KA MAHI TAHI MATOU - WE WORK TOGETHER