Customer Service Supervisor

Do you have a real passion for great leadership and proven team management in the vehicle rentals, hospitality or tourism industry?

As the supervisor for a dedicated team of customer service representatives in our Queenstown Airport location, you will support the Rentals Branch Team Leader in overseeing the team and, continuing to build the capability and skills of the crew to ensure best practice service standards for vehicle rentals are adhered to and that there is consistency across Branch operations.

Day to day you’ll also be responsible for the full vehicle lifecycle ensuring a vehicle is never dispatched in poor mechanical condition, right through to handing the keys over to our customers so they can enjoy a stress-free amazing JUCY experience!

To be successful in this role you will need to demonstrate a highly developed customer service mindset and conflict resolution skills. Above all, we want someone who is passionate about developing high-performing teams to ensure the Branch is the best it can possibly be!

We are looking for someone who has :

• Experience in team leadership in customer service delivery
• Vehicle rentals product knowledge
• A desire for a hands-on leadership role in the tourism or rental vehicle industry
• In-depth knowledge and understanding of the Tourism industry.
• Proven conflict resolution skills and negotiation skills
• Ability to establish and maintain supplier & service centre relationships.
• The availability to work weekends.

At JUCY we offer :

If you would like to take the next step in your career, please apply today or speak to your team leader for more information about this amazing opportunity.