Customer Services Officer

Are you passionate about helping people and making a difference in your community?

Invercargill City Council is looking for a friendly and motivated Customer Services Officer to join our future-focused team based in the Te Hinaki Civic Building on Esk Street.

This full-time position is 40 hours per week, 8 : 00am-5 : 00pm, Monday to Friday.

The role includes front-of-house customer service, cashier transactions, and support through our phone contact centre.

Key responsibilities for this role include : Acting as the first point of contact for customers, providing prompt and accurate advice in person and over the phone.

Supporting customers across a wide range of Council services, including dog registration, rates, environmental health, theatre bookings, wheelie bins and property file requests.

Processing payments and handling cash transactions.

Assisting customers with online services and application forms, while maintaining accurate Council records.

What you will bring : A genuine commitment to providing exceptional customer service.

Experience dealing with the public and managing challenging situations.

Strong organisational skills and the ability to prioritise competing demands.

Excellent written and verbal communication skills.

Adaptability to new systems and processes.

Sound computer skills, including Microsoft Word, Excel and Outlook.

NCEA or equivalent passes in English and Mathematics.

What we offer : Career progression and training / development opportunities Positive focus on employee health and well-being : Workstation assessments, free flu vaccines, EAP services, 50% off eye exams, discounted gym memberships etc Kiwisaver and Superannuation Schemes Access to sick leave from day one of employment Appointment time leave : Up to 2 hours for important appointments eg.

Doctor, bank, dentist Waihopai Invercargill is New Zealand's southernmost city and the heart and hub of Southland.

We're known for our lush green spaces, like award-winning Queens Park, our long summer daylight hours and our local legend Burt Munro.

Our city has character, charm and a laidback atmosphere.

There are outstanding nature reserves, Oreti Beach and the Waihopai River to explore plus our lively restaurants complemented by a thriving entertainment and arts scene which are hard to beat!

The sensible gridded layout featuring wide streets ensures a convenient 10-minute drive to work.

Who wouldn't want to call this place home?

For more information please see the full position description or contact the Invercargill City Council on

Please don't apply directly via SEEK as we won't receive your application.

Apply online at Jobs - Invercargill City Council Applications close 23 November

Please note applications will be processed as they are received and we encourage you to apply early as this advert may be removed at any time.

Successful applicants must be legally entitled to live and work in New Zealand.

While all applications will be reviewed, first priority will be given to those applicants who are currently residing in New Zealand.