Casual Service Consultant

Casual Service Consultant — Overview

Location : Dunedin

• Department : NZ Personal Banking Branch Network

As a Service Consultant in our Personal Banking portfolio you'll play a key role in delivering an exceptional customer experience through quality interactions that meet customers' financial transaction needs at the first point of contact, and identify any other needs to be referred to the appropriate sales channel.

Whatever the day has in store, you'll be working with a close-knit team that supports each other and celebrates team wins.

Banking is changing and we're changing with it, giving our people opportunities to try new things, learn and grow.

You'll be building your future, while helping to build ours.

Role type : Casual

Work Schedule : Casual

What you will do — Responsibilities

Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations and educating them on digital solutions.

Deliver high quality customer interactions, demonstrating ANZ service standards at all customer interactions.

Process customer transactions efficiently and accurately while gaining knowledge and understanding of customers through using tools to have a quality conversation.

Establish good working relationships and work effectively as part of a team to achieve goals and results.

Undertake cash management requirements in an accurate and efficient manner in line with bank process and policy requirements.

Maintain compliance with ANZ and branch policies and procedures, including maintaining adequate cash holdings and coordinating cash deliveries and repatriation as required; coordinate branch teller cash requirements by minimising cash holdings at the counter.

What you will bring — Qualifications

Strong customer focus

Excellent communication skills both written and oral

Sound understanding of compliance

A positive attitude with a growth mindset

You're not expected to have 100% of these skills.

At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.

Why join us?

From the moment you join ANZ, you'll be part of a work whanau striving towards a common purpose : shaping a world where communities thrive.

You'll have resources, opportunities, and community to take the next big step in your career.

We offer flexible working arrangements and a range of benefits including wellbeing services and discounts on selected products and services from ANZ and more.

Our diverse workforce reflects Aotearoa New Zealand's communities, and we're committed to building an inclusive workplace with initiatives like Te Ao Maori Strategy called Takiri-A-Rangi.

Kua watea te katoa ki te tono.

We welcome applications from everyone and encourage you to discuss any adjustments you may require to our recruitment process or the role itself.

If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.

To find out more about working at ANZ visit / .

You can apply for this role by visiting ANZ Careers and searching for reference number

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