Operations Implementor - APAC

Operations Implementor - APAC

New Zealand

Job Description

Job Title : Operations Implementer - APAC

Location : New Zealand (Remote)

Permanent – Full time

About Us :

Cyncly is a global technology powerhouse with 2,400+ employees and 70,000+ customers across 100+ countries. Cyncly transforms the way customizable products and spaces are imagined, designed, sold, managed and made. Our end-to-end software solutions connect professional designers, retailers and manufacturers to the world's largest repository of product content. Today, our business spans across the Kitchen & Bath, Furniture, Window, Glass & Door, and Flooring industries with operations in North & South America, Europe, Asia Pacific and Africa.

Cyncly brings over 30 years of experience to deliver more value for our customers through an expanded portfolio of end-to-end solutions. Our global presence allows us to provide world-class support and sales with a local touch, providing the best possible customer experience.

Cyncly is now embarking on an exciting journey as we continue to expand through strong organic growth and complementary acquisitions, backed by leading growth private equity firms specializing in technology.

AccessIT, Inc. a Cyncly company —the makers of contractERP. contractERP is a specialized ERP solution for companies in the construction supply industry.

Powered within Microsoft Dynamics 365 Business Central, a business software used by over 95,000 companies worldwide, contractERP is the most comprehensive solution to run a business.

About the Role :

Assume responsibility for teaching and implementing the operations granules of our client projects. Analyze client requirements and procedures to implement the best methods for daily operations using contractERP.

Key Position Responsibilities Include :

• Manage project timeline, tasks, and communications, including establishing project timeline, managing internal and external resources, maintaining project task list, ensuring deliverables are completed on time, and communicating with client stakeholders, steering committee and Access IT (AIT) management.
• Work with client team to determine workflow by understanding current needs, analysing bottlenecks, identifying and communicating ideas for improvement, identifying any gaps in workflow, and documenting specifications for any client customizations.
• Assume the operations portion of implementations by training clients on full contractERP process flow, working with the team to enhance and provide detailed homework / pilot test scripts based on training, managing clients through pilot process including scheduling and monitoring structured pilot sessions, handling additional training, questions and issues as they arise, assessing when users are ready to move to the next implementation phase, drawing from business experience to suggest industry best practices and solutions, managing client through cutover transactions for go-live and post-go-live, and supporting users during initial post-go-live period.
• Work with internal AIT teams by assisting the support team on issues as needed, assisting other AIT members with internal support or training, maintaining proper default setups in the starter database (Rapid Start Company), and collaborating with teammates to improve implementation processes, enhance documentation, and produce updated videos.
• Learn new functionality related to operations flow, dive deep into the new functionality to test and help determine if it is coded correctly, and assist in updating training plans, documents, and videos to incorporate the new functionality and be prepared to train.
• Assist in software release by performing quality assurance testing for each new release and working with the team to update documentation and videos for the release as needed.

Required Experience and Qualifications :

Required Skills and Competencies :

Working for Us

At Cyncly, we’re a global family that collaborates with humility and respect for one another. With more than 2,400 employees around the world, we not only recognize our diverse perspectives, we champion our different outlooks and firmly believe it to be what makes us better together.

You can expect to work in a supportive and nurturing environment, with experts in their fields who strive for quality and excellence without compromising others. We also believe in a flexible and autonomous working environment, focused on the continual growth of our employees.

Diversity of experience and skills combined with passion is a key to innovation and brilliance, so we encourage applicants from all backgrounds to apply to our roles.

That’s who we are : A team that recognizes our strength is in working together to not only get things done, but also lead the industry with a bold approach that’s dedicated to making our customers better. Come join us.

Job Info

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