Court Registry Officer, Christchurch District Court

## Mō tēnei tūranga mahi | About this role

• Te Haeata / The Opportunity
• As a Court Registry Officer in our customer service hub, you will be the first point of contact for court users, providing empathetic and professional support in a dynamic environment.You'll work with a team responsible for the successful operation of the Court and liaise with a wide range of stakeholders including defendants, witnesses, family members, Oranga Tamariki, Lawyers, and Police Officers.Your primary responsibilities will include :
• Customer Service
• – You'll be based in the court's public-facing service hub, assisting customers with a wide range of queries in person, by phone, and via email. Your role will be pivotal in helping people navigate the justice system with clarity and care.
• Case Management
• – Ensure files are accurate and up to date, with a strong focus on data entry.
• Court Taking
• – You will help facilitate the smooth operation of the Court, including introducing Judges (in English and Te Reo Māori), working closely with them in the Courtroom and Chambers, managing jurors, and general administration of the Court.This is a role where your organisational skills, adaptability, and commitment to service will truly shine. You'll have the opportunity to develop your skills, contribute to a vital public service, and be part of a team that values your growth and wellbeing.
• Ō pūkenga / Skills and Experience
• This role involves direct engagement with the public, helping them navigate court processes with clarity and care.We are looking for someone who will demonstrate strong customer service skills, quality decision-making, and have the personal confidence and resilience to adapt to a dynamic work environment.To be successful, you will need to be :
• Detail-oriented and observant
• Self-aware and confident working across diverse situations
• Able to multi-task and manage conflicting priorities
• Willing to learn and adapt to changing legislation and processes
• Resilient in handling sensitive informationThis is a customer-facing role, therefore, strong communication skills and a calm, solutions-focused approach are essential.If you believe you can bring value to the role, we'd love to hear from you!At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.Step into one of New Zealand's largest and busiest courts, located in a modern, purpose-built facility at the heart of the city's Justice and Emergency Services Precinct. This is a high-pressure, high-impact environment where your resilience and adaptability will be valued every day. Join a diverse and dynamic registry team making a real difference in the lives of our community.Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.
• He aha ngā painga o tēnei mahi mōu / What's great about working here
• One of our current employees has shared their thoughts : “I really enjoy helping Customers solve their problems. I love not knowing what the next question will be."We also offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include :
• 22 days holiday leave
• an online professional development portal
• access to a variety of inclusive and proactive networksSee our full range of benefits .With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.
• Utu ā-tau / Salary
• The remuneration band for this role is $59,729 to $80,794 – the appointing salary will be based on skills and experience.
• Tono mai / How to Apply
• To apply, click the Apply button below to be directed to our Careers Website. You can view a detailed position description here and complete an online application form by attaching your CV and cover letter.
• Applications close on Sunday 12 October; however, we will review CVs as they come in and invite successful candidates to interview before the close date.
• If you have any questions, please contact us on| Location : | Christchurch |

#J-18808-Ljbffr