Housekeeping Team Leader / Relief Supervisor

Housekeeping Team Leader / Relief Supervisor

Join to apply for the Housekeeping Team Leader / Relief Supervisor role at TRIBE Hotels

TRIBE Auckland Fort Street is not just a hotel, it’s a movement. With 60 design-forward rooms and a vibe that celebrates creativity, authenticity, and innovation, TRIBE is redefining hospitality in the heart of Auckland’s CBD. Located a 5-minute walk from Britomart’s transport hub and ferries, TRIBE is surrounded by Britomart’s chic shopping and dining, and the buzz of Commercial Bay, Viaduct Harbour, and Wynyard Quarter. TRIBE Auckland Fort Street (Opening October 2025).

If you’ve got vibe, join the TRIBE family!

Responsibilities

• Lead by example in the daily cleaning and checking of guest rooms, staff areas, and public spaces to maintain TRIBE’s high standards.
• Take initiative to personalize guest experiences, ensuring every stay feels unique and memorable.
• Safeguard guest privacy and belongings, delivering service with discretion and care.
• Oversee laundry operations, ensuring cost-effective use of linen and assisting with inventories as directed.
• Support team productivity and morale, helping to motivate and develop housekeeping team members.
• Coordinate shift activities, ensuring procedures are followed and tasks are completed to standard.
• Conduct daily briefings, sharing updates, priorities, and addressing any issues.
• Ensure smooth handovers between shifts, communicating clearly and accurately.
• Assist with rostering, balancing team coverage with budget and compliance (e.g. visa conditions and working rights).
• Champion training and development, supporting skill-building in collaboration with People & Culture.
• Maintain strong interdepartmental communication, ensuring efficient room turnover and guest satisfaction.
• Monitor inventory, including chemicals, linen, supplies, and uniforms.
• Respond professionally to guest feedback, ensuring timely follow-up and escalation when needed.
• Promote safety and compliance, ensuring all team members follow WHS standards and emergency procedures.
• Uphold grooming standards, conducting daily checks to maintain a polished team presentation.
• Manage lost property procedures, ensuring accuracy and accountability.
• Relief Housekeeping Supervisor (in absence of Supervisor) :
• Prepare morning reports (occupied, vacant, check-outs, out-of-order rooms).
• Assist with recruitment and onboarding of new team members.
• Liaise with external contractors for laundry and cleaning services.
• Prepare departmental reports and updates for the Cluster Executive Housekeeper and General Manager.
• Implement strategies to improve guest comfort and team productivity.

Qualifications

Why TRIBE?

Our Commitment To Diversity & Inclusion

We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process, you’re welcome to let us know.

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