Retail Manager

We are currently looking for a Retail Manager Position ASAP since our current manager has resigned.

The Manager will manage the operations of Sohan Enterprises Limited, including all cleaning and office functions. The Manager will manage and lead staff to ensure the business operates efficiently, productively, profitably, and with a high level of customer satisfaction. The Manager will coordinate resources and liaise with internal and external key contacts to ensure work is completed on time and to a quality standard.

Minimum 30Hours & Maximum 40 hours per Week & Worked on Monday to Friday 3 PM till 11 PM

NZ 2$ 25 - NZ $ 32 per hour

Minimum 1 year Experince in relavant feild.

Duties & Responsibilities :

• Managing the day-to-day operations of the business;
• Managing and scheduling workload priorities, job allocation, job flow, job scheduling and labour allocation to ensure all sites are cleaned on time and to a high standard;
• Co-ordinate resources (operational and human), schedules and activities to effectively manage all jobs;
• Holding training and meetings to update staff on new measures and procedures;
• Setting service and procedural standards for staff to follow;
• Conducting regular checks to see that all policies and procedures are followed, sites are cleaned and serviced as per contractual agreements.
• Ensure that all sites are properly locked and alarmed;
• Meet with staff to discuss any issues that may arise;
• Receiving and reviewing feedback from customers and following up to ensure customer satisfaction and retention;
• Undertaking advertising;
• Create new business opportunities through attracting new clients and or offering new services;
• Developing marketing plans, including pricing specials and target clientele;
• Staff management, including recruitment, orientation, training, supervision, reviewing performance, providing feedback, and preparing rosters;
• Maintain staff records, including personal information and time and wage records, ensuring confidentiality;
• Maintaining financial records and accounts;
• Prepare half-yearly forecasts and review against budget;
• Create annual business plan;
• Managing payroll, accounts payable and receivable, pricing and monitoring costs and expenses;
• Review and monitor expenses;
• Purchasing cleaning supplies and equipment;
• Maintaining stock records and stock ordering within budget;
• Preparing weekly or monthly invoices for customers;
• Ensuring staff and work conducted by staff comply with relevant regulations and legislation, including Health and Safety regulations;
• Preventing and properly reporting of all hazards and incidents;
• Maintain customer lists and contact information;
• Enter into contracts for services with new customers; and
• Communicating and handling all client requests and complaints efficiently.