Customer Support Representative 25 Aug 2025 Closes 26 Sep 2025

If you enjoy an inbound phone based role and take pride in the support you give to customers - then this role could be the right fit for you!

Support our customers across the motu & take pride in your customer serviceDo you have experience using Genesys Cloud and Salesforce?

Highbrook location, 5 minutes off a motorway access with free parking onsiteThe Role - Customer Service RepresentativeReporting to one of our Team Leads, you will be responsible for providing frontline inbound customer support for our customers.

From answering the customer queries, to problem solving, and upselling - there is a lot to do in this busy role, with each call giving you the variety you need!

To be successful in this role, you will be a natural problem solver with a calm and engaging communication style.

You will enjoy working with a variety of customers over the phone and via email, using our CRM Salesforce and the Genesys Cloud platform to keep accurate records of your calls.Finish each day knowing that you have helped a customer, make a difference to their day!

Your key responsibilities are : First point of contact for inbound customer service support, including issues resolution, add-on, up selling and order placementEnsure all customer order processing is in line with OfficeMax Customer Support quality guidelinesProvide customers with alternative product options should the existing stock item no longer be availableCollaborate with internal and external stakeholders to ensure timely resolution of customer / order issues and drive performance and customer satisfaction outcomesAdvise of, or escalate issues with customer satisfaction to the Customer Support Team Lead so these can be resolvedComplete customer support administrative tasks including keying orders, written communications with customersEnsure customer information and activity is up to date and updated in Salesforce CRMWhat you will bring : Previous call centre and / or customer services experience in a similar role or retail environment preferableCommitment to customer satisfactionEmpathetic and adaptable interpersonal skillsGood oral and written communication skillsDemonstrated problem solving abilityWorking knowledge of Microsoft Office Suite, Word, ExcelPrevious experience with Salesforce, Pronto and Genesys Cloud would be helpfulPeople and CultureDevelop your skills witha personalized development planFree parking onsite with a caféGreat people!

A business you can be proud to work for!

Our brand is deceiving.

When you think OfficeMax, you think office and stationery products.

And sure, that is what we sell - but we are more solutions focused, more customer centric, and more about supporting and partnering with our customers and suppliers, than what you may assume.As a distributor and business partner to over 30,000 business customers across Aotearoa, our workplace solutions have to be vast - a near endless shopping aisle if you will.

Whether your customer is a scientific marine reserve or an advertising agency or a restaurant - every business across the motu has a need for one, if not all, of the solutions we provide.

Opportunities are endless and as a business, we are prepared to evolve.OfficeMax has built our brand on a reputation and delivery of service you can be proud to represent.

We are successfulbecause we are prepared to evolve, adapt, and learn, in order to provide a true partnership - whether it be with our customers and communities, or suppliers and business partners, or most importantly with our people.We have a focus on growth - for our people, our solutions, and our customers.

Our aim is to support the growth of your capabilities by providing learning opportunities that allow you to take accountability for your career direction.Not only are we people focused, but we are hugely passionate about being accountable for our sustainability footprint and our support to Barnardos 0800 What's Up line, Aotearoa New Zealand's only helpline for children and teenagers.

We are also proud to be Government partners of the Ikura project, where we provide free period products to education providers across the country.By joining OfficeMax, you are choosing a business that prioritises diversity of culture and thought.

You will bring your growth mind-set, a lens of curiosity and enjoy the challenge of constant evolution.

No one day is the same!

• haere mai, come join us!

Reference # 54141Location(s) AucklandExpertise Administration, Customer Services, Data EntryCan't find what you are looking for?

Submit an Expression of Interest (EOI), and we will be in touch ifany position becomes available matching your profile.

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