Assistant Store Manager

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About the role

Are you passionate about retail and driven to deliver exceptional customer experiences?

Do you thrive in a leadership role where you can motivate and inspire a high-performing team?

If so, Mountain Warehouse has the perfect opportunity for you!

We're looking for an Assistant Store Manager to partner with our Store Manager in driving the success of our store.

From leading daily operations to fostering a collaborative team environment, you'll play a pivotal role in creating an exceptional shopping experience while upholding the Mountain Warehouse brand.

Key Responsibilities

Leadership & Team Development

Partner with the Store Manager to lead a motivated, engaged, and high-performing team.

Foster a collaborative and supportive work environment, encouraging teamwork and shared goals.

Drive training and development, empowering your team to excel and grow.

Communicate clearly and transparently, ensuring alignment and trust across the team.

Keep the team well-informed with product knowledge to deliver outstanding customer service.

Operational Excellence

Assist with the smooth day-to-day running of the store, ensuring compliance with company policies.

Maintain high visual merchandising and housekeeping standards to enhance the shopping experience.

Prioritise health and safety, conducting regular risk assessments and ensuring a secure environment for staff and customers.

Play an active role in recruiting and retaining top talent to build a strong and motivated team.

Sales & Performance

Support in meeting and exceeding sales targets, driving profitability through effective strategies.

Monitor key performance indicators (KPIs) to track and sustain store success.

Oversee stock levels, ensuring smooth replenishment and accurate delivery management.

Implement proactive loss prevention strategies to protect the store's profitability.

Customer Experience

Lead by example in delivering exceptional customer service at every opportunity.

Address customer feedback promptly, ensuring satisfaction and brand loyalty.

Represent Mountain Warehouse with enthusiasm, professionalism, and a positive attitude.

Build meaningful connections with your local community, creating a personable and welcoming shopping atmosphere.

Ideal Candidate

Passionate about creating outstanding customer experiences.

An inspiring leader with a proven track record in retail management.

A clear and confident communicator, able to engage with colleagues and customers alike.

Results-driven, with a sharp focus on achieving goals and meeting targets.

Approachable, supportive, and trustworthy—a natural team player.

Energetic and proactive, with a determination to see tasks through to completion.

Skilled in problem-solving and decision-making, ensuring solutions align with company policies.

Benefits

Monthly Bonus Scheme : A performance-driven bonus structure, offering achievable targets and providing additional rewards on top of your base salary.

50% Colleague Discount across Mountain Warehouse and Animal, with a twice-yearly uniform allowance.

Entitled to up to 20 days of annual leave per year based on a 5-day work week.

Generous Colleague Referral Incentive.

A stable, successful and supported environment.

Length of service awards.

You're not just managing a store; you're shaping an experience and creating a legacy.

Embrace the adventure, Retail Leader, for you are the driving force of positive change!

INDNZ

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Sales and Business Development

Industries

Retail

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